Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Brand Operations Manager-Town Center At Cobb

Expired Job

L Brands Kennesaw , GA 30152

Posted 3 months ago

Description

A Victoria's Secret Brand Operations Manager is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales. A Brand Operations Manager leads store performance through our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success.

Primary Responsibility: The Brand Operations Manager has a primary responsibility of driving total store results through the product life cycle. Additionally, the Brand Operations Manager owns coaching and development of direct reports to serve the customer as their top priority.

Direct Reports: Supervisor(s) and Sales & Support Generalists

Success Metrics:

  • Sales Growth to Last Year

  • Shrink Reduction

  • Turnover Improvement

  • Payroll Control

Key Responsibilities:
To perform this job effectively a Brand Operations Manager must be able to perform all the responsibilities satisfactorily.Culture and Customer:

  • Executes associate retention strategies.

  • Personally demonstrates and provides coaching to total store through selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.

Talent:

  • Personally executes Talent Life Cycle for direct reports. Talent Life Cycle actions include; selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement.

  • Identifies personal successor and co-creates individual development plan for direct reports.

Brand:

  • Supports brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing).

  • Executes short term sell through strategies with use of visual merchandising filters.

  • Maintains visual merchandising standards of total store.

Operations:

  • Leads team processing and replenishment.

  • Responsible for merchandise flow standards, assessments, inventory and backroom organization.

  • Executes in-store out of stock exercises to identify gaps in product availability.

  • Works with Sales Leadership Team to determine payroll management and take appropriate actions.

  • Completes monthly associate availability check-ins with direct reports to ensure availability meets business and associate needs.

  • Owns understanding shipment visibility to ensure processing payroll is scheduled to meet product flow demands.

  • Leads execution of all store projects and compliance; including physical inventory, markdowns, re-tickets, and other non-selling related task.

  • Reinforces store strategies to reduce shrink.

  • Conducts audits on cash wrap paperwork (cash returns, post voids, cancelled sales) in the absence of a cash wrap manager.

  • Personally owns partnership with maintenance and tracking and follow-up of all maintenance issues.

  • Ensures assignment and communication all cleaning tasks (dusting, window cleaning, trash, etc.) across total store.

  • Owns organization of cash wrap including supplies, bags, tissue and MPOS charging stations.

$9-$11 Million only

Brand:

  • Schedules required brand initiatives and strategies, Sales Education, Launches, Events, Brand Promotions, and Product Testing for entire store.

  • Schedules brand guide planning, mapping and execution plan for the overall appearance and presentation of merchandising strategies each business unit.

Operations:

  • Executes all workforce management requirements including; schedule creation, entering in events/fixed schedules, editing, and posting.

  • Inspects associate availability, scheduling practices, and zoning of total store.

  • Approves all associate requests off.

  • Inspects payroll coding for accuracy and makes daily, weekly, monthly decisions to manage labor plan.

  • Owns understanding shipment visibility to ensure processing payroll is scheduled to meet product flow demands and adjust schedule appropriately.

  • Primary owner of Asset Protection (AP).

  • Complements Monthly AP Assessment and drives a weekly AP focus.

  • Shares Key Performance Indicator reporting and builds capability of entire store team around physical inventory outcomes.

  • Determines operational and product life cycle planning for store and drives business growth though short term and long term actions that focus on improving merchandise availability.

  • Sets weekly direction for product life cycle activity which include; processing, backroom organization, replenishment, and sell down.

  • Inspects product availability and backroom organization, executes in absence of Brand Operations Supervisor.

All leadership roles at Victoria's Secret are responsible for:

  • Leading and demonstrating the company values within the store at all times.

  • Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer.

  • Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions.

  • Upholding positive associate relations that lead to engagement in the brand and the team.

  • Executing store opening and closing procedures and recovery.

  • Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection.

  • Effectively managing and controlling expenses.

Qualifications

  • Previous experience leading leaders and associate teams

  • Demonstrates ability to improve customer satisfaction and drive customer loyalty

  • Proven ability to effectively delegate, follow up and communicate with all levels of the organization

  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills

  • Demonstrates ability to assess talent, coach, develop and manage performance

  • Demonstrates business acumen with strong strategic and analytical skills

  • Demonstrates excellent visual merchandising skills

  • Ability to work nights, weekends, holidays, and during non-business hours

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Town Center At Cobb

New York & Company

Posted 3 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 OVERVIEW: The AM ensures the service and selling environment within the store is fun and engaging for customers at all times. The AM is responsible for one or more of the following functions within the store: Sales/Credit, Talent, Customer and/or Operations. KEY RESPONSIBILITIES: Sales/Credit * Modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; Demonstrate a high-level of business acumen and understanding of Company reporting * Implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business * Effectively promote all brand initiatives, including credit, to achieve individual and store goals * Hold the team accountable for performance in partnership with the Store Manager to improve key metrics and drive sales Talent * Implement the talent strategy to develop a high-performing and engaged store team accountable for results * Support talent onboarding and training; Provide store team with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks, merchandising, etc. * Support the ongoing development of the team, including identifying and resolving performance issues and policy violations, in partnership with the Store Manager * Network, recruit, interview and hire for open positions and build a bench of talent Customer * Maintain a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times * Communicate customer feedback, best sellers, business trends and recommendations to the Store Manager * Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room * Balance customers and tasks simultaneously using good judgment and teamwork Operations * Oversee merchandise standards to maximize sales within the store and escalate issues accordingly * Manage the visual presentation execution, including floorset and promotional updates; provide pictures as requested and escalate issues accordingly * Ensure that the sales floor is full, sized, organized and clean and the backroom is to brand standard * Support the store's compliance to all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies * Conduct routine store audits as directed and formulate strategies to improve results with the Store Manager * Implement strategies to achieve store shrink goals in partnership with the Store Manager * Orchestrate proper floor coverage to meet business needs * Proactively monitor store payroll and all other controllable expenses in partnership with the Store Manager * Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed * Perform transactions including ringing at the Sales & Services desk, processing shipment, etc. REQUIREMENTS: * 1 year of retail management experience preferred * Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform all functions as set forth above * Ability to work varied hours/days, including nights, weekends and holidays, based on business needs * Strong leadership presence, fashionable, passionate, acts with integrity, driven, accountable and a team player * Demonstrated track record of success in achieving sales/credit goals, talent management, customer service, visual merchandising/marketing, and operations * Minimal travel may be required EDUCATION: * High School Diploma or GED equivalent required; BA/BS degree preferred As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, gender, sexual orientation, gender disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States. New York & Company Kennesaw GA

Brand Operations Manager-Town Center At Cobb

Expired Job

L Brands