Brand Associate

Paradies Lagardère Travel Retail Arlington , VA 22201

Posted 2 months ago

Position Description Summary:

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.

DUTIES AND RESPONSIBILITIES:

  • Put the customer first at all times

  • Provide memorable, highly personalized customer service through needs analyses and product recommendations.

  • Offer customers promotional products and services

  • Be able to resolve customer service issues and escalate as required

  • Create and maintain good working relationships with fellow associates

  • Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards

  • Efficiently and accurately conduct customer transactions on our POS

  • Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld

  • Efficiently and accurately complete any required process controls (paperwork, etc.)

  • Follow company policies and procedures and maintain a safe working environment

  • Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures

  • Successfully show consistent performance on quarterly selling observations

POSITION QUALIFICATIONS:

  • Passion for and knowledge of the Brand and product category

  • Demonstrated selling experience in a service oriented retail setting. Preference towards the store's products

  • Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.

  • Demonstrated ability to promote product, influence customers and work with a team in a fast service environment

  • Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services.

  • Ability to work various shifts in a 7/365 team orientated environment

  • Excellent customer service skills and an ability to communicate effectively using the English language

  • Strong sense of personal pride

  • Self-starter able to prioritize and handle various tasks simultaneously

  • Capable of working in a team environment and committed to driving sales results

  • Ability to adapt to changing priorities and unexpected situations

  • Ability and willingness to accept and provide feedback

  • Proficiency required in reading, writing, and mathematics

  • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

  • Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays

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Brand Associate

Paradies Lagardère Travel Retail