Branch Support Specialist

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Description

We have been voted one of the best companies to work for 3 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within.

One Florida Bank was founded on the belief that when we work together, our goals are One. As a Florida-based bank, we are firmly rooted in our local communities, because building relationships one-on-one is the way business gets done. We are committed to knowing you personally, understanding your needs and goals, and providing the products and services that will support you along the way.

The Branch Support Specialist will serve as support for our five (5) Central Florida Branch locations by providing professional, quality customer service on the teller line, the platform and with deposit operations services. The Branch Support Specialist will conduct transactions in accordance with Bank policies and procedures and in compliance with federal and state regulations.

ESSENTIAL DUTIES

• Provide teller support for branches to ensure adequate coverage.

• Perform teller transactions, balance the ATM and answer phones.

• Support platform activities and open new accounts in branches when needed.

• Perform a variety of customer service transactions, such as opening new accounts, account holds, stop-payment orders, check and debit card orders and wire transfers.

• Responsible for cross selling other Bank products and services, that meet the customer's needs.

• Complete customer service tasks such as: wire transfers, debit card creation, problem resolution, order checks, etc.

ROLES AND RESPONSIBILITIES

• Rotate from branch to branch to ensure adequate coverage on the teller line and/or the platform, as needed.

• Identify customer needs for deposit products, consumer and mortgage loans, IRAs, certificates of deposit and safe deposit boxes.

• Maintain knowledge of policies and procedures with respect to approving checks and overrides.

• Process, balance and transmit all proof work through branch capture system.

• Ensure all accounts are properly documented by completing BSA, Risk Assessment, and New Account Checklists.

• Ensure all teller stations are organized and adequately stocked and ready for subsequent shifts at changeover or closing.

• Perform security functions as required. Understand and follow procedures in case of robbery or another emergency.

• Balance various general ledger accounts.

• Answer incoming calls and direct them to the appropriate employees.

• Process requests for incoming and outgoing foreign currency.

• Process incoming and outgoing collection items, as applicable.

• Comply with all regulations pertaining to BSA, USA PATRIOT ACT, AND OFAC requirements.

• Complete annual BSA training. Report suspicious activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the Compliance Department.

• Maintain privacy and security of customer information.

• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school diploma or equivalent

• Minimum two years' teller or banking experience required, including formal teller, platform and new accounts training

• Good customer services and communication skills

• Good interpersonal communication and computer skills

• Good attention to detail

• Educated in banking regulations and laws

Computer and Office Equipment Skills

• Spreadsheet software (Microsoft Excel)
• Word processing software (Microsoft Word)
• Other Microsoft Office applications (Outlook)
• Copier/Scanner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit or stand for extended periods

• See to read small print or complex reports

• Manually operate keyboard, mouse and other personal computing devices

• Occasionally lift up to 20 pounds

CERTIFICATES, LICENSES, REGISTRATIONS

• None

One Florida Bank supports a diverse workforce and is proud to have an engaged and inclusive culture that promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. One Florida Bank conducts pre-employment background screening and drug testing.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by contacting the HR Department.

What about the benefits?

We recognize all Federal holidays every year and we offer highly competitive benefits such as:

• 100 % employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee

• 401(k) Safe Harbor Match

• Paid vacation and sick time plus 1 floating holiday

• Paid volunteer hours

• Wellness Program

• Shared leave program

• Tuition Assistance Program

• Pet Insurance

• Team Building activities

Salary Description

$22.00 - $26.00 per hour