Branch Supervisor - Midtown Financial Center

Alaska Pacific Bank Anchorage , AK 99501

Posted 4 months ago

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice! We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Position Summary

The Branch Supervisor will directly manage assigned branch staff; and, collaborate with the Assistant Branch Manager to achieve efficient operation of all branch activities with emphasis on employee engagement with the Bank Transformation process. This position will originate and close consumer loans as well as sell/service products and services, if properly licensed, available through Northrim Investment Services (NIS).

Essential Duties and Responsibilities

  • Coordinate branch workflow and staff schedules.

  • Perform, review and approve over-the-counter general and complex paying and receiving transactions.

  • Monitor and direct teller staff delivery of Superior Customer First Service and provide on-going coaching/training to support Bank Transformation.

  • Has a comprehensive knowledge of all Northrim deposit products and services, and a basic understanding of those offered by Northrim's affiliates to make effective referrals.

  • Identify cross-sell opportunities to gain and retain banking relationships.

  • Assist customers, resolve problems and manage the customer experience in order to consistently exceed customer expectations.

  • Responsible for opening and closing branch.

  • Prepare performance evaluations for assigned employees and provide input into all other branch staff performance evaluations.

  • Originate and close consumer loans.

  • If properly licensed, sell and service products/services offered through NIS.

  • Control currency and coin in a responsible manner within security guidelines and drawer limits

  • Ensure all branch cash drawers balance daily within Northrim Transaction Error/Outage Guidelines.

  • Maintain regular and predictable attendance.

  • Other duties as assigned.

Qualifications

Education

  • High school diploma or equivalent

  • State of Alaska Life Insurance License preferred

Work Experience

  • Four (4) years of customer services and sales experience to include:

  • Two (2) years of related financial institution experience.

  • One year of supervisory experience preferred.

  • Evidence of progressive responsibility in related position preferred.

  • Any equivalent combination of education and/or experience that fulfill the requirements of the position will be considered.

  • Related military education/experience may be used as a substitute for education or work experience. For internal promotion to this position, must be meeting/exceeding assigned sales and service goals for current position.

In addition to the above, this position requires:

  • A high level of analytical ability is required to determine solutions to difficult and complex problems. Ability to produce, interpret and explain documents such as procedural manuals, business documents, and safety rules.

  • Enjoy working in a fast-paced environment that requires attention to detail and accuracy.

  • Strong organizational and time management skills and the ability to perform independently in setting objectives and determining how to proceed.

  • Intermediate knowledge of MS Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to operate standard office equipment such as PC, printer, fax/copier, and telephone.

Grade 14

Equal Opportunity Employer - Veterans/Disabled


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Branch Supervisor - Midtown Financial Center

Alaska Pacific Bank