At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.
The Branch Supervisor directly manages assigned branch staff, and collaborates with the Assistant Branch Manager to achieve efficient operation of branch activities. This position originates and closes consumer loans as well as sell/service products and services, if properly licensed, available through Northrim Investment Services (NIS).
The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties.
Essential Duties and Responsibilities
Coordinate branch workflow and staff schedules.
Perform, review, and approve over-the-counter general and complex paying and receiving transactions.
Monitor and direct teller staff delivery of Superior Customer First Service and provide on-going coaching/training to support Bank Transformation.
Maintain a comprehensive knowledge of all Northrim deposit products and services, and a basic understanding of those offered by Northrim's affiliates to make effective referrals.
Identify cross-sell opportunities to gain and retain banking relationships.
Assist customers, resolve problems and manage the customer experience in order to consistently exceed customer expectations.
Open and close branch.
Originate and close consumer loans.
If properly licensed, sell and service products/services offered through NIS.
Control currency and coin in a responsible manner within security guidelines and drawer limits
Ensure all branch cash drawers balance daily within Northrim Transaction Error/Outage Guidelines.
Other duties as assigned.
Four years of customer services and sales experience to include:
Two years of related financial institution experience.
One year of supervisory experience preferred.
Any equivalent combination of education and/or experience that fulfill the requirements of the position may be considered.
For internal promotion to this position, must be meeting/exceeding assigned sales and service goals for current position.
Related military education/experience may be used as a substitute for education or work experience.
Licenses & Certifications
State of Alaska Life Insurance License preferred.
This position may require accurate and current registry with the National Mortgage Loan Licensing Registry to include annual renewals and submission of fingerprints every three years, and must pass a criminal background check.
Knowledge & Communication Skills
Advanced customer service skills, consultative sales skills, and communicate information in a positive and professional manner.
Enjoy working in a fast-paced environment that requires attention to detail and accuracy.
Competently read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations.
Analytical & Decision Making Skills
Resolve complex and greatly varied customer service issues without assistance.
A high level of analytical ability is required to determine solutions to difficult and complex problems.
Ability to produce, interpret and explain documents such as procedural manuals, business documents, and safety rules.
Strong organizational and time management skills. Ability to perform independently in setting objectives and determining how to proceed.
Able to multi-task and accomplish high degree of accurate work that adheres to established processes, procedures and regulations.
Must be alert to fraudulent activity to prevent potential losses to the bank or our customers.
Computer/Software/Other Equipment Skills
The noise level in the work environment is usually moderate.
Work is performed in a professional office environment.
Full Time, Non-Exempt
Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.
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