Branch Service Representative/Member Engagement (Cedar Park)

United Heritage Credit Union Cedar Park , TX 78613

Posted 4 months ago

Location: 1801 E Whitestone Blvd (FM 1431) Cedar Park, TX 78613

Schedule: Flexible availability to work up to 40 hours per week during the business hours between 7:15AM - 6:45PM Monday through Friday and Saturdays from 8:30AM-2:30PM to meet branch scheduling needs.

The Branch Service Representative at United Heritage Credit Union (UHCU) is the first point of contact for our members and serves as a liaison between the member and the credit union. You will monitor lobby traffic to ensure smooth operation and outstanding member service. Each day you will greet, assist and educate members by answering basic checking, saving, loan questions and more. This position builds member loyalty by developing relationships with our members, while generating new business by actively cross-selling credit union products and services.

As a Branch Service Representative with UHCU you'll get to:

  • Greet members and facilitate a welcoming and customer-focused environment.

  • Act as primary branch contact for service and account maintenance requests, including but not limited to performing account modifications, fraud reports, check orders, account reconciliations, debit card reissues, notary services, and IRA transactions.

  • Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.

  • Assist and direct members to the appropriate staff member to open accounts and certificate of deposits.

  • Keep members informed and explain credit union products and services, while actively cross-selling those services and products when appropriate.

  • Maintain a good working relationship with fellow staff members and provide assistance when needed.

What you will need to succeed:

  • Excellent listening ability and verbal communication skills.

  • The ability to find solutions independently.

  • Passion for providing outstanding service to our members.

  • Strong attention to detail, with a focus on accuracy and quality of work.

  • Ability to multitask in a fast-paced environment.

The Requirements:

  • High school diploma or GED equivalent required.

  • At least 1 year of related experience in a sales and service environment with face-to-face customer interaction and cash handling.

  • At least 1 year of experience in a goal-oriented sales environment.

  • Basic knowledge of credit union operations including new accounts, IRAs, loans, and share certificates.

  • Previous financial institution experience is preferred.

  • Bilingual (English/Spanish) is a plus.

UHCU has been in the community for over 60 years, providing superior, personalized service to our members. Founded in 1957, we are an Austin-based credit union with over $1 Billion in assets, 12 branches located throughout Austin and Tyler, Texas, and approximately 210 employees. Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years. UHCU goes above and beyond to cultivate a culture of integrity and innovation. Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ultrasound Technologist PRN Cedar Park

Baylor Scott & White Health

Posted 5 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Under general supervision of a Radiologist, The Ultrasound Technologists performs ultrasound procedures on ambulatory and hospital patients in a physician office, clinic, and hospital setting as requested by a physician or other licensed provider for the diagnosis of disease and injury in accordance with established protocols. The Ultrasound Technologists prepares patient or area for ultrasound procedure by positioning patient, adjusting immobilization devices, moving equipment into specified position and adjusting equipment controls to set exposure factors. The Ultrasound Technologists protects patients and employees by adhering to safety requirements, infection-control, drug and radiation policies, protocols and techniques. Uses proper sterile techniques when setting up and performing invasive ultrasound procedures and maintains hand hygiene requirements. The Ultrasound Technologists assists leadership in maintaining all required policies, procedures, standards and records for applicable governmental, regulatory and accrediting organizations by complying with procedures, rules, and regulations of the OSHA, TJC, TDH and ACR. The ideal candidate for The Ultrasound Technologists must have experience with excellent interpersonal, verbal and written communication, and organizational skills that also maintains professionalism and objectivity in member interactions. � Specialty/Department/Practice � Ultrasound Tech � Shift/Schedule � PRN � Benefits � Our competitive benefits package includes*: � Immediate eligibility for health and welfare benefits � 401(k) savings plan with dollar-for-dollar match up to 5% � Tuition Reimbursement � PTO accrual beginning Day 1 * Note: Benefits may vary based upon position type and/or level. * ARRT-Breast Sonography (BS), ARRT-Sonography (S), Musculoskeleta Sonography (MSK), Reg Diag Med Sono-Abdomen (AB), Reg Diag Med Sono-Breast (BR), Reg Diag Med Sono-OB/GYN (OB) or Registered Vascular Tech (RVT). * Graduate of an accredited program or Equivalent * Basic Life Support (BLS) Baylor Scott & White Health Cedar Park TX

Branch Service Representative/Member Engagement (Cedar Park)

United Heritage Credit Union