Branch Service Manager

About the Role

Is leadership in your DNA? Does supplying customers with top-shelf service and support while overseeing a sharp team of specialists strike the right chord? You just might be what we're looking for. Canon Solutions America, a trailblazer in technology, solutions, and services, is actively seeking a Manager, Branch Service to direct our incredible team of technical Digital Services Specialists who lead the charge in servicing and supporting Canon's hardware and technology-based solutions.

Your Impact

We're in need of a maestro to manage:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.

• Selecting, hiring, training, and developing current and new technical representatives.

• Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction.

• The warehousing process as it relates to merchandise and inventory.

• The development and education of the team as it relates to new technology in an evolving industry.

About You: The Skills & Expertise You Bring

Do you fit the bill? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time.

• Service management experience in the office technology industry.

• Hands-on field technical experience with a vast knowledge of electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.

• Strong communication skills, including the desire to develop and lead a team.

• Possess excellent time management skills.

Company Overview

About our Company

• Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA

Posting Tags

#PM20 #LI-MR1 #LI-Onsite Responsibilities We're in need of a maestro to manage:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.

• Selecting, hiring, training, and developing current and new technical representatives.

• Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction.

• The warehousing process as it relates to merchandise and inventory.

• The development and education of the team as it relates to new technology in an evolving industry. Qualifications Do you fit the bill? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time.

• Service management experience in the office technology industry.

• Hands-on field technical experience with a vast knowledge of electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.

• Strong communication skills, including the desire to develop and lead a team.

• Possess excellent time management skills.