Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Branch Sales & Service RRT (Mlo)

Expired Job

PNC Bank Parsippany , NJ 07054

Posted 2 months ago

Job Profile

  • Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.

  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Branch Manager (Parsippany Branch Transformation)

Valley National Bancorp

Posted 2 weeks ago

VIEW JOBS 10/29/2018 12:00:00 AM 2019-01-27T00:00 Under the direction of the Market Manager, the Assistant Branch Manager provides branch oversight, works with branch staff to ensure adherence to compliance with all bank policies while providing an outstanding customer experience. Leads by example in bank product knowledge, sales and customer support. Provides a supportive work environment and guidance to branch staff to meet product sales goals and service standards. Interface with various Valley departments and make appropriate referrals. Responsibilities include but are not limited to: * Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. * Create a welcoming atmosphere at the branch that ensures continuous client engagement. * Build and promote branch identity, drive product sales and promote overall ownership and accountability for improving customer experience and branch success. * Meet with customers to analyze financial needs and maximize business development opportunities. Offers bank products and services to existing and perspective customers and assists with other service needs, opens new accounts, i.e. checking, savings, certificate of deposit and IRAs. Discuss bank loan products. Possess knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers. * Provide quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving issues. * Participate and support CRA initiatives, activities and programs. * Review and approve requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts. * Work to meet existing branch performance standards in areas such as operating control loss, Universal Bankers' level of experience, bank secrecy, and compliance with established policies and procedures. * Continue to build proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses. * Collaborate with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff. * Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. * Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. * Under the direction of the Market Manager, supervises all operational aspects of the branch functions to ensure satisfactory audit ratings and adherence to compliance requirements. * Full knowledge of all branch operations encompassing making sound business decisions and including: Evaluating, honoring and approving all exception items minimizing potential loss to the bank; supervises Operational Risk. * Ensure the branch is in compliance daily meeting all Retail Banking Policy and Procedures. Ensure Staff and Branch is in full proof daily. Order and/or prepare currency shipments, ensuring cash vault in proof daily and maintained with assigned cash limits. Maintain and prepare daily, weekly and/or monthly reports. * Knowledge and review of proper account opening documentation, ensuring proper documentation is collected and maintained to comply with policy and procedure; including the completion of timely site visits. * Knowledge of KYC (Know Your Customer) and CIP (Customer Identification Program). Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire. * Oversee timely submission and accuracy of all Branch Management Operational reports, AML reporting and audits as required, including reconciliation of Branch general ledger accounts and other report inconsistencies; knowledge of Suspicious Activity red flags. * Represent VNB in dealing with customer complaints, inquiries or problems, including written correspondence; escalate through proper channels where appropriate. * Complete all Learning & Development classes as required, including annual Learning Management System training. * Oversee expenses within established budget guidelines (contra, branch expense). * Ensure branch appearance meets the Bank's standards including correct and complete signage; address building maintenance issues timely. * Participate in, help develop and organize in-branch sales activities. * Meet individual in-branch sales goals. * Build and expand customer relationships to maintain deposit base and grow the branch. Required Skills: * Ability to prioritize, organize and delegate and follow up on assignments. * Ability to effectively present information in one-on-one and small group situations. * Must have excellent verbal, written and interpersonal communication skills. * An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Basic PC skills including Microsoft Word, Excel and Outlook. * Must be self--driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers. Required Experience: * High School diploma or GED and minimum of three years related managerial/business experience and/or enrolled in Valley National Bank management training program. * Prior experience in a Financial Institution. * Bachelor's degree from four-year College or university preferred. Valley National Bancorp Parsippany NJ

Branch Sales & Service RRT (Mlo)

Expired Job

PNC Bank