We offer Great Benefits! Base pay + Monthly Bonus potential.
Our Benefits include-Medical/Dental/Vision/STD/ LTD/Life Insurance/Accidental Death & Dismemberment/401K/PTO days/6 Paid Holidays/Floating Holiday/Reflection Day
Must have remote operating experience and multi site experience.
About us: The Future of Travel is here Frontline Technology Solutions (FTS), creators of TravelTab is revolutionizing the way people travel. Our product, the TravelTab is a hand held device that offers local and international calling, a secure Wi-Fi Hot spot with unlimited online access, advanced turn-by-turn navigation plus travel focused applications and much more. It also provides valuable discounts and coupons! TravelTab is available for rent at all major airport rental car locations in the US, Canada & Mexico. FTS is more than just a place to work. It is a place where you can make a difference.
The Performance Manager assists the Director with location leadership, development of the team and account management. This position is responsible for implementing FTSs operational SOP Blueprint for increasing our clients service and sales results; which includes training and development of new and existing associates ensuring quality delivery and execution expectations are being met as well as being a consultative partner to each client within the territory. This role is accountable for building the proper work environment for our team following our companys core competency model.
Take an active leadership and development role managing Performance Supervisors and Performance Associates at the client location and/or geographic territory
Conduct daily transaction observations and coaching sessions with service based sales staff to develop required sales skill sets
Maximize incremental sales through daily product training and sales development
Cultivate and maintain positive relationships with rental car management to work together to achieve sales initiatives measured through KPIs to include penetration and product up-selling
Create and complete daily / weekly location achievements through proper forecasting and reporting
Responsible for all location recruiting and hiring, staffing, performance management and team incentives supported by proper documentation and coaching plans
Direct location contact for HQ who must hold self-accountable while carrying full Profit and Loss responsibility and fleeting requirements for the location
Ensure SOP standards are implemented and measured to company standards
Required to work independently and autonomously at all times without direct supervision
Organize, coordinate, and facilitate a wide variety of training programs designed to promote process consistency, sales growth and customer service excellence
Maintain high levels of motivation, professionalism, skill-set-discipline and morale through coaching
Required Knowledge, Skills and Abilities
Bachelors Degree and/or equivalent education and work-related experience
5+ years in account management or retail management with inventory experience
Management experience required where individual had direct reports, managed schedules and performance of team members
Previous car rental experience of managing a branch or location is strongly preferred
Ability to exercise sound judgement and make prudent decisions in a quick and timely manner
Excellent communication skills with ability to build rapport across organization with peers, managers, and customers, both written and verbal
Strong team-oriented leadership skills with proven track record in team building and multiple account management
Strong working knowledge of mobile devices, applications and computer systems to include Inventory Management / CRM System and Microsoft Office
Maintain an open line of communication with Performance Director and executive leadership team, reporting work progress, goal achievements, challenges and concerns in a timely manner
Ability to work a flexible schedule
Must be able to stand for long periods of time, up to six hours maximum
Must be able to walk moderate distances (i.e. airport parking to rental counter or airport parking to terminal)
Able to stand, bend, twist, squat, kneel and climb step stools with or without reasonable accommodation on a daily basis