Branch Relationship Manager

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary:

The Branch Relationship Manager position is the key position that connects our branches to our community. With your leadership and expertise, you will be a key part of the community and market that your branch represents. By meeting with new businesses and market chambers, you will drive business back to your teams, allowing for opportunities for staff to create lasting relationships with our members. The Branch Manager is responsible for the day-to-day operations and activities at their Retail location(s). You are responsible for hiring and developing staff. You will lead your team to achieve performance excellence through effective coaching and development. With the help of your team, you will lead the branch to perform to goals set forth within Telhio's strategic goals. You will direct all aspects of branch operations, drive deposit growth, drive partner products and coach all employees towards member service excellence and sales success.

What you will do:

• Lead, plan and manage branch financial performance.

• Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective training and coaching methods.

• Inspire each member of the branch team to achieve their individual performance standards and deliver extraordinary service.

• Create a positive culture, where teamwork is paramount, excellent member service is achieved and accountability is desired.

• Conduct quarterly and annual performance evaluations for all direct reports

• Build lasting member relationships internally and externally to contribute to achieving branch results

• Partners with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events.

• Communicates openly with team and possesses the ability to make tough decisions.

• Manage and lead staff to conduct branch operations in accordance with our policy and procedures.

• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events .

• Collaborate with Credit Union partners to elevate member experience, system processes and relationship building for members.

• Manage and correct member complaints and handle all escalated items.

• Process member transactions accurately and efficiently (i.e. deposits, withdrawals, transfers and more) when applicable.

• Open deposit and lending accounts and complete maintenance for existing and new members when applicable.

• Other job duties and functions as assigned by leadership.

What you will need:

• Five or more years of experience leading and managing others.

• Four to Six years of retail banking.

• Three or more years financial services experience.

• Effective oral and written communication skills.

• Excellent time management and scheduling experience.

• Ability to work some Saturday hours.

• Must have a valid driver's license.

• Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability.

What you will earn:

• Competitive salary

• Opportunity to earn incentive and bonus

• Benefits: several medical plan options, dental, free vision, free life and free disability insurance

• Additional financial incentive programs for employees enrolled in our insurance

• 6% matching and immediately vested 401(k) plan

• Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance

• Opportunity for personal career growth, continued education and mentorship programs

• Volunteer opportunities impacting the local community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.

This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer