U.S. Bank is seeking a skilled PC Specialist with installation and desktop support experience to contribute toward the success of our technology initiatives. Provides installation and day-to-day support for hardware, software, and network components for desktop personal computers. Offers advanced technical support to local network or system users, troubleshoots difficult user software or hardware problems, and repairs equipment. Performs first level support for questions and problems relating to microcomputer hardware, software, and networks. Interfaces with vendors for complex problems and technical issues. Practices preventive maintenance, logs and tracks problems, reviews problem tracking databases. Investigates hardware problems and performs minor system hardware and communication connection repairs. Works with callers or specialists to resolve routine and/or unusual system problems. Provides technical support for workstations and office applications. Trains and mentors junior team members. Participates in analysis of client identified issues or problems, which may require changes to procedures, standards, or systems. Performs moves, changes, enhancements, and corrections to office layout for PC's, printers, and other hardware. Works closely with branches to support all of their technology needs
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Associate's degree or equivalent work experience
At least 1 year experience with the support of hardware, software, and network components for desktop personal computers.
Working experience in:
Hardware installation and support
IT standards, procedures, policy
Strong relationship building skills
Extensive experience in: