Branch Operations Supervisor

The Branch Operations Supervisor (BOS) is responsible for assisting the Branch Manager with supervising operational functions within the branch including; assisting in overseeing of branch personnel, supervising branch operations in specific situations, fostering a positive work environment, ensuring customer satisfaction and efficient operations on a day-to-day basis.

Duties and Responsibilities

• Issue and receive cash to/from the vault, resolve tellers outages, audit cash drawers, review transactions and complete operational reports.
• Balance and maintain branch cash.
• Use leadership, management, and technical skills related to the operational functions of the branch.
• Support the Banks overall goals.
• Actively participate/conduct branch staff meetings and provide supervision, guidance, interpretation, coaching, and mentoring on matters of Bank policies, procedures, products, and services.
• Minimize risk to the Bank while ensuring quality customer service and problem resolution consistent with client needs.
• Ensure staff adheres to policies and procedures.
• Address client needs and resolve customer issues in an efficient and timely manner, promoting products and services as applicable.
• Assist in new accounts and teller capacities when necessary.

Other necessary duties include:

• Inactive/Dormant account monitoring
• Branch Security monitoring
• Notary Public Services
• Assist in creation of employee and branch incentive goals
• Provide training, coaching, development and motivation for bank personnel
• Attend training and seminars

Requirements and Qualifications:

• Strong math and communication skills
• Cash handling experience
• Excellent customer service skills
• Computer and 10 key skills
• Provide a high-level of accuracy with excellent attention to detail
• Previous management experience
• Previous banking experience

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.