Location: 9701 Wilshire Blvd. Suite 101 Beverly Hills, CA 90212
As a Branch Operations Specialist you will represent our bank to the community and make our customers feel welcome. We are looking for seasoned branch operations candidates who are dependable, self-motivated and work well in a team environment. In this position, you will assist clients by providing a superior level of service with their financial transactions. You will need to be highly organized and detail oriented, with strong multitasking, problem-solving and follow-up skills.
The Branch Operations Specialist is primarily responsible for coaching and training the teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures. Create a positive team environment in the banking center by modeling excellent customer service, and assist tellers by using in-depth policy and procedure knowledge to handle more complex transactions and issues.
Assist the Branch Operations Manager with teller supervision
Approve customer and bank transactions within established limits
Ensure banking policies and procedures are being followed by staff
Perform branch certifications and audits
NSF/deficit balance processing
Branch security, ensure branch cash limit is maintained
EIM's and non-post
Respond to emails from Operations regarding large items, teller corrections, etc.
Identify customer needs and refer financial products and services
Perform other duties as assigned
Minimum of two to three years experience working in a commercial Bank
Must be knowledgeable in all areas of operations including Teller, New Accounts, and Customer Service
Be a team player as well as an effective team leader
Knowledge of Word and Excel preferred
Excellent written and verbal skills required
Superior customer service skills
Detail-orientated and precise in fast-paced environment