Branch Operations Manager (090.32.01)

Hagemeyer North America Jackson , TN 38302

Posted 2 weeks ago

Irby is one of the ten largest electrical distribution companies in the United States, with nearly $1 Billion in annual sales and over 900 employees across more than 60 branches in 25 states. Irby has experienced incredible growth over the past 5 years. This presents many outstanding career & development opportunities throughout the country in various locations, including cites such as: Jackson, Dallas/Ft. Worth, Orlando, Syracuse, Nashville, Denver, Minneapolis and Oklahoma City. Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.

Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar USA is a market leader in the B-to-B distribution of electrical, industrial & safety products and related solutions. Sonepar USA is made up of over 16 of the finest locally managed electrical and industrial distributors, with coverage in all 50 states. Entering the US in 1998, Sonepar USA has continued to grow over the years due to strategic acquisitions and organic growth. Sonepar USA is a member of the Sonepar Group, an independent family-owned company with global market leadership in B-to-B distribution of electrical products and related solutions. For more information, visit SoneparUSA.com.

This position directs, coordinates, and/or delegates the local functions such as inside sales, counter sales, warehouse, delivery and administrative activities of an individual branch either directly or through subordinate supervisors in order to achieve branch and company goals and objectives, e.g. sales, profitability, customer service levels, inventory turns, etc. Responsible for obtaining optimum efficiency, economy of operations, and maximization of profits.

Essential Duties & Responsibilities

  • Address, mediate, and resolve customer concerns, complaints, and issues.

  • Interact regularly with customers.

  • Support the sales team and counter as necessary.

  • Works with Product Managers to manage pricing matrix and sales team to manage contracts including customer specific matrices and Special Pricing Agreements (SPAs).

  • Coordinate counter maintenance/merchandising/promotional activity with merchandising manager.

  • Conduct performance evaluations and address branch personnel issues.

  • Interview & hire applicants for branch positions.

  • Coordinate & complete annual inventory.

  • Manage branch inventory status.

  • Reconcile inventory discrepancies and adjustments daily.

  • Negotiate pricing and issues with vendors in conjunction with local & company purchasing.

  • Prepare branch budgets and forecasts.

  • Develop business plans for branch operations.

  • Develop capital expenditure plan.

  • Manage branch sales performance, business plans, customer service levels, and status of branch projects in coordination with District Operations Mgr. & District Sales Mgr.

  • Manage branch warehouse operations.

  • Approve branch expenses and salaries.

  • Monitor Eclipse queues on a daily basis.

  • Transmits administrative information, policies and procedures, decisions, changes, etc. to subordinates.

  • Ensures all branch activities are prioritized and accomplished in a timely manner according to company policy and procedure.

  • Monitors and evaluates the activities and products of the competition.

  • Provides support on quotations or price estimates, terms and delivery for standard, complex or non-standard products.

  • Prepares correspondence and reports necessary for business transactions.

  • Represents company at industry, vendor, or trade association meetings to promote products, service and company.

  • Acquires, uses and continuously develops personal technical and professional knowledge of products and general managerial skills to assist customers and other company personnel.

Required Skills

  • Knowledge of supervisory practices and principles.

  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively communicate, orally and in writing, and present information to top management, customers, vendors, employees and the general public.

  • Ability to establish and maintaining effective working relationships.

  • Ability to perform math functions representative of the job such as: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; Compute rate, ratio, and draw and interpret graphs.

Required Experience

  • 5-7 years of sales and operational experience

  • Bachelor's Degree (B. A.) or equivalent from four-year college; and five to seven years related experience and/or training; or equivalent combination of education and experience. A Master's Degree is preferred.

EOE M/F/Disability/Veteran

Job Location Jackson, Tennessee, United States Position Type Full-Time/Regular

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Branch Operations Manager (090.32.01)

Hagemeyer North America