Williams Scotsman, Inc., headquartered in historic Fell's Point, Baltimore, MD, is a leading provider of space solutions for the construction, education, energy, industrial, commercial/retail, healthcare, and government markets. We serve approximately 50,000 customers with space solution needs each day, through a network of 100+ branch locations throughout North America.
Our legacy is rooted in product innovation and a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry's most talented staff and management team. Furthermore, our values of Collaboration, Excellence, Empowerment and innovation continue to guide us towards not only achieving our true potential, but also creating a work environment which is inclusive and allows every person to thrive here at WS!
The Branch Operations Leader (BOL) is a key member of the company, ensuring the operation success of the specific branch. You will be responsible for driving safety, controlling costs, developing the branch workforce, achieving branch goals, and successfully delivering modular space solutions to our customers "Ready to Work!"
Dual reports to the Operations Director and General Manager
Responsibilities of the Branch Operations Leader include, but are not limited to:
Manages employee health and safety through creating a safer workplace, DuPont STOP, training and observations, and regularly scheduled assessments of the branch.
Conducts periodic safety meetings as well as update safety documents and logs i.e. OSHA, DOT/DQF.
Ensures operating standards are conducted; supported by robust training and communication actions.
Provides managerial oversight to both contractors and full time branch operational employees (direct labor, field service, dispatch, admin, etc.)
Oversees the ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
Ensures accurate and readily available major/minor part, VAPS and other resources necessary to conducting efficient operations.
Collaborates with HR and leadership to effectively manage branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
Build sustainable relationships and trust with vendors and customers through open, proactive communication
Ensures all off-rents are conducted within 48 hours of return; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessments as required. Conducts fleet physical inventories counts at established frequencies.
Demonstrates understanding of the Work Order system and the drivers that impact inaccuracies (condition coding), develops strategy to ensure variances are <10% by="" ensuring="" work="" orders="" for="" idle="" fleet="" are="" accurate.="" ensures="" all="" idle="" fleet="" work="" orders="" are="" less="" than="" 9="" months="" old.="" issues="" and="" tracks="" vendor="" purchase="">10%>
Orders, receives and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts monthly major parts and VAPS in addition to semi-annual minor parts inventory counts.
Focuses on driving first time quality and reducing
Other duties as assigned.
College Degree preferred; high school diploma or equivalent considered with 5-7 years of experience as a manager in a service shop/manufacturing/building construction environment
Proven effective leadership and supervisory skills
Experience with Continuous Improvement fundamentals
Competency across a broad range of operational areas including fleet, logistics, inventory, scheduling, dispatching; construction experience and knowledge of state/federal requirements, building codes, permitting process, etc. would be helpful.
Proficient with MS Office/Excel/Word/Outlook; experience with MS Project, Hyperion, or reporting tools like Cognos is a plus.
Strong customer service focus
Experience hiring and developing strong team members
Some financial (P&L) management skills; experience controlling operating costs and monitoring actual vs. budget financial performance is a plus
Ability to effectively manage multiple, changing priorities in a fast-paced environment
Compensation & Benefits Information
Guaranteed base salary plus an excellent commission program
Medical, Dental & Vision Insurance
Long Term Care Coverage
401 (k) Program with Company match
Paid Vacation, Holiday and Sick Days
Employee Assistance Program
Williams Scotsman is an AA/EEO/W/M/Vet/Disabled employer
Job requisition number