Branch Operations Assistant, CAT

IAA Holdings, LLC (IAA), is seeking a Branch Operations Assistant, CAT to join our corporate team in Westchester, IL!
The Branch Operations Assistant, CAT addresses all assigned customer and branch inquiries under the direction of the Director of Catastrophe Operations including all clerical duties needed for branch offices, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.
Key Accountabilities:

Provide a variety of customer support services through the mail, telephone and direct personal contact.
Process orders and assignments, enter data into computer system
Reference pricing and delivery information
Respond to customer questions, complaints and requests
Perform word processing assignments, filing and related clerical duties
Process all necessary paperwork in preparation for auction day, securing necessary approvals
Follow well-established procedures and under close direction of supervisor
Open to learning automobile titling
Assist with other office functions as needed
Vehicle check-in by recording and filing information on vehicles being assigned to the facility
Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and store them in the appropriate locations at the branch
Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance
Experienced loader operation preferred
Immediately report all violations of company policy to a supervisor or manager
Is a subject matter expert for Yard Attendants, Loader Operators and Customer Service Representatives

Additional Information:

Able to communicate and interact effectively with customers & towers
Basic computer skills
Time management skills
Ability to work independently
Clear communication skills
Professional and clean appearance
Ability to function well as part of a team
Must be willing to learn how to operate a forklift
General mechanical knowledge of makes and models of vehicles required
Experience in the equipment rental or construction industry and/or related field preferred
Basic automotive repair skills preferred
Previous forklift operating experience
Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing and walking for reasonable periods of time

Education and Other Requirements:

High School Diploma or Equivalent
0-2 Years of related experience
Preferred and Required for Loader Operation
Driver's license required
100% travel requirements
18+ age requirement

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.