Branch Office Administrator

Role Overview

Performs highly responsive, independent professional administrative services and support for the remote sales office needs ensuring these functions are performed efficiently and contribute to the attainment of company objectives.

Key Areas of Responsibility

• Coordinates key customer, coworker, partner meetings, events and workshops

• Informs attendees of function dates and times, reserves and sets up meeting space, provides necessary ancillary equipment/materials, if required, and hospitality services when appropriate

• Assists with Sales QBR's, and sales Leader Presentations and materials (formatting, preparing, proofreading, copying, assembling, binding etc)

• Maintains department files and marketing materials

• Maintains and orders office supplies

• Verifies relevant office expenses and ensures that charges are made to the appropriate cost centers

• Prepares office expenses

• Orders promotional and company logo items for office as requested

• Processes incoming and outgoing mail and other shipments and faxes

• Monitors the appearance and maintenance of the office, coordinates resolution of maintenance and repairs and escalates as needed. Maintains corporate mapping tool. Facilitates seating changes and Management facility needs

• Receives incoming telephone calls and visitors, provides assistance or directs to the appropriate office or person in the local office and provides back-up all other Remote CDW offices

• Communicates in-person and through written and electronic correspondence with high-level contacts both inside and outside the organization, including coworkers, partners, vendors, and customers

• Maintains confidentiality of contact information

• Acts as an office liaison with other locations and supports corporate initiatives such as charitable contributions, volunteer activities and emergency response

• Assists with local office orientation for new coworkers

• Assists with seat assignments and updates corporate mapping tool

• Provides support for community service projects and volunteer activities that are consistent with corporate goals and objectives

• Maintains BOA process and training documentation

• Participates in periodic branch office administrator team meetings. Independently seeks out information and training needed to perform responsibilities. Proactively shares best practices and resources with peer group

• Maintains sick line

Education and/or Experience Qualifications

• High school diploma required

• Minimum of 3-5 years in administrative support or customer service role. Significant experience using technology (i.e. multi-line phone systems, various online tools)

Other Required Qualifications

• Advanced skills with MS Office (i.e. Outlook, Word, Excel, PowerPoint)

• Ability to handle multiple activities at once and work under deadlines

• Ability to anticipate requirements and work independently to accomplish objectives

• Excellent organization, event coordination skills and attention to detail

• Strong oral and written communication skills

• Excellent problem-solving skills and follow through

• Excellent customer service

• Knowledge of accounting systems and practices

• Associate degree in a business related or accounting related program preferred.

Preferred Qualifications

• Associate degree in a business related or accounting related program preferred.

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.