Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Branch Manager-Jamaica Plain

Expired Job

Rockland Trust Jamaica Plain , MA 02130

Posted 4 months ago

Rockland Trust is currently seeking a Branch Manager to oversee our transformed Jamaica Plain location. Bilingual applicants are highly preferred.

The Branch Manager works directly with the District or Regional Manager to build, coach, develop, lead and motivate a strong team utilizing a consultative sales approach.

The Branch Manager:

  • Ensures a consistent world class customer experience through cultivating a customer centric retail environment focused on identifying and providing team based solutions for customers financial needs.

  • Accountable for partnering with and referring business to all lines of business partners including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management and Investments.

  • Fosters and nurtures a climate of teamwork and actively participates in cross-functional projects and respond to Internal Business Partners in an efficient and courteous manner.

  • Cultivates sales opportunities through networking, relationship building, digital networking and outside sales calls. Participates in local events and is highly visible within the community.

  • Acts as an ambassador of the bank actively promoting the bank through CRA activities and community involvement. Becomes an active member of a key business non-profit organization in your market area.

Position Responsibilities:

  • Sets the sales and service standards in the branch and ensures that employees are trained and motivated toward achieving the standards using a needs based consultative sales approach. Meets or exceeds all customer experience, sales, and financial goals through employee skills and results coaching.

  • Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.

  • Takes responsibility for ensuring that the customer consistently receives a World Class Customer Experience with every branch staff interaction whether in person, over the phone or through digital channels.

  • Effective independent outside networking and calling skills and strong ability to network and generate referrals through existing clients as well as leveraging traditional and digital networking opportunities such as BNI, Chamber, LinkedIn, etc.

  • Working with Assistant Manager where applicable as well as branch staff, is ultimately responsible for maintaining the operational integrity of the branch. Ensures proper controls are maintained over all branch operational processes and regulatory requirements including Security, Compliance, and Retail Banking Policy & Procedures. Communicates new and/or changes to policies and procedures to branch staff and effective manages controllable income and expense against budget.

  • Actively demonstrates technology and self-service channels with new and existing customers promoting ATM, online banking and mobile banking alternatives.*

  • Proficiently demonstrates and actively fosters a 'High Tech, High Touch' environment with the branch team promoting the banks technology and self-service channels.

  • Proactively identifies, reports and resolves customer issues to ensure a positive customer experience from the identification of a customer issue through resolution and actively promotes programs that solidify the customer relationship.

  • Selects and develops quality employees. Develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.

  • Demonstrates our core values and ensures the delivery of our core customer promises. Respects, promotes, and values diversity and works within a flexible, six or seven day work week as customer needs dictate.

  • Display a high level of professionalism, adhere to dress code policy, treat all people with dignity and respect, and perform in an ethical manner in all transactions and interactions

  • Assumes additional responsibilities as assigned by Senior Management.

Required Skills:

  • Must possess outstanding verbal and written communication skills

  • A thorough understanding around the requirements for a successful sales and service organization is essential

  • Must possess a desire to help or serve both internal and external customers, to understand and meet their needs

  • Establishes a sales and service environment

  • Meets with employees regularly and acts as coach and mentor

  • Demonstrates the ability to generate sales excitement

  • Tracks, documents, and reports sales performance

  • Demonstrates leadership in sale and service branch production

  • Resolves customer inquiries/problems in an effective, timely manner

  • Punctual, reliable, professional and values diversity

  • Establish and maintain effective working relationships

  • May be required to transport files and supplies up to 50 pounds

Once hired, continued employment is dependent upon successful completion of Teller Training, which includes an exam.

Working Environment:

  • Normal office requirements with long periods of standing and continuous customer contact

  • Must have the flexibility to support a 6-7 day branch as customer needs dictate

  • Must have the ability to lift and carry up to 50 pounds.

Required Experience:

  • Position requires a college degree in business or finance, or equivalent experience

  • Requires strong leadership ability and a minimum of 2 years of previous retail banking or retail sales management experience.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pharmacy Technician Specialist / 40Hrs / Rotating / Primary Care / Jamaica Plain

Brigham And Women's Hospital

Posted 3 weeks ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Reporting directly to the Practice Manager and Medical director, this position effectively performs a variety of medication –related tasks, as well as other duties in support of the practice operations. The individual will work closely with nursing staff and pharmacist who perform overlapping tasks. The position requires excellent customer service skills, clinical judgment, independent thinking, and problem solving. The individual must be a Graduate of an approved pharmacy technician program or equivalent institutional/retail pharmacy experience. Pharmacy Technician Registration by the Massachusetts Pharmacy Board of Registration is required. Position requires knowledge of laws and regulations related to pharmacy practice and patient confidentiality. Requires knowledge of medication abbreviations and symbols; common dosage calculations, and storage requirements. Computer, written and verbal communication skills are necessary. Excellent attention to detail and strong organizational skills are required. One or two years experience in a service industry is preferred. Prior pharmacy experience and basic computer skills are desirable. * Supports the practice by assisting with patient medication management, primarily facilitating the refill of medications and assisting with prior authorizations and communication with pharmacies and patients * Receives, reviews and facilitates requests from patients for medication renewal and refills. Reviews the request according to guidelines. Enters these requests into the electronic medical record. * Acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, electronic transmission or paper. * Counsels patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues. * Completes medication prior authorization paperwork at request of providers, clinical staff, and patients. Monitors progress of prior authorization status throughout review process. * Assist in medication reconciliation in several settings such as pre-visit interview prior to provider visit, or post hospital discharge medication review. * Serves as a resource for clinical staff for recommendations for formulary medication options. * Participates in medication-related assurance audits by conducting surveys, collecting and analyzing data. * Assists in practice-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes. * Performs all job functions in compliance with applicable federal, state, hospital policies and procedures. * Handle confidential information in compliance with HIPAA guidelines. * Attend team meeting updates as required and contribute in a positive manner, focusing on constructive processes and quality improvement. * Calculate doses and prepares prescription request for renewal by LIP. * Provide computer operation support for the department by printing reports, labels and forms. * In concert with department manager, conducts selected Quality Assurance audits. * Assist in the maintenance of laboratory, computer and other equipment. * Answer the phone, provide information and direct calls to the appropriate areas. * Maintain clean and organized work areas. * Trains new pharmacy technicians * Wear a name tag with the individual's name and the title, "Registered Pharmacy Technician". * Performs other duties as needed. QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) * High school diploma or equivalent. * Must be at least 18 years of age. * Successful completion of a Pharmacy technician training program and two years Registered Pharmacy Technician experience at a healthcare facility or pharmacy is required. * Must pass either a Board approved pharmacy technician assessment examination or a Board approved national technician certification exam. * Must be registered Pharmacy Technician with the Massachusetts Board of Pharmacy. * Excellent command of medical terminology, abbreviations and computer technology is required. * Must possess and maintain Pharmacy Technician Registration as required by Massachusetts Pharmacy Board of Registration (certified technician status highly desirable). * Requires knowledge of laws and regulations related to pharmacy practice and patient confidentiality. * Requires knowledge of medication abbreviation and symbols, common dosage calculations, and storage requirements. * Experience with EMR, clinical systems and Outlook. * Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus. * Ability to communicate clearly and effectively with patients, families, physicians and staff while protecting patient confidentiality and demonstrating courtesy and respect. * Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations. * Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines. * Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints. * Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Satisfactory command of the English language. * The ability to read, interpret and follow complicated verbal and written instructions precisely. * Ability to work with sustained attention and care on routine repetitive tasks. * Ability to perform mathematical calculations associated with preparing medication doses. * Must be able to work accurately under stress with time constraints. * Above average communication skills and knowledge of Pharmacy policies and procedures is essential. * Ability to perform in a professional and courteous manner and maintain working relationships with Physicians, Nurses, Pharmacists and other health care professionals. * Understanding medical terminology, abbreviations and computer operation. * Time management and organizational skills to handle multiple tasks under time constraints. * Ability to organize and maintain efficient work areas and services. * Ability to make decisions based on knowledge of procedural requirements of the work in conjunction with specific skills and abilities of the technician. * Ability to acquire skills necessary in operation of Pharmacy related tasks. * Excellent initiative and self-motivation to complete work with a minimum of supervision. * Attend and participate in department continuing education as requested. WORKING CONDITIONS: Describe the conditions in which the work is performed. Complex, fast-paced environment SUPERVISORY RESPONSIBILITY: List the number of FTEs supervised. No supervisory authority is required in this capacity. Responsible for training new pharmacy technician staff. FISCAL RESPONSIBILITY: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc. No fiscal responsibility required in this capacity OTHER DUTIES AND RESPONSIBILITIES: * Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners. * Follows safe practices required for the position. * Complies with appropriate BWH and Partners policies and procedures. * Fulfills any training required by BWH and/or Partners, as appropriate. * Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. Brigham And Women's Hospital Jamaica Plain MA

Branch Manager-Jamaica Plain

Expired Job

Rockland Trust