Branch Manager- West Monroe

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Parental leave

• Vision insurance

Summary/Objective

The branch manager position is responsible for managing and overseeing branch personnel, supervising branch operations, performing lending duties, and ensuring efficient operations on a day‐to‐day basis. The branch manager will also work to improve productivity and streamline branch activities to maximize results and achieve peak performance levels. The branch manager reports to the Chief Operations Officer and also reports to the Market President of Ouachita Parish for lending responsibilities and support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Organizing and executing training programs for branch personnel

• Evaluating employee performance and providing feedback and coaching as needed

• Recognizing employee achievements and encouraging excellence in the work environment

• Developing and implementing sales plans

• Conducting regular sales and operations meetings

• Briefing employees on current sales goals, promotions, and other relevant information

• Organizing marketing activities and events for the branch

• Performing as a consumer and commercial lender

• Increasing brand awareness for the company within the community

• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback

• Resolving customer problems as needed

• Complying with all applicable laws and regulations for the industry within your state

• Assessing market conditions and identifying opportunities

• Managing budgets, allocating branch funds, and defining financial objectives

• Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals

• Adhering to high ethical and professional standards

Competencies

• Problem Solving/Analysis

• Teamwork orientation

• Customer focused

• Initiative

• Time management

• Communication proficiency

• Technical capacity

• Knowledge of office methods, procedures, and practices including the use of standard office and equipment

• Detail oriented

• Organized

• Motivated

Supervisory Responsibility

This is an exempt position, not eligible for overtime. The branch manager is responsible for the supervision of their location's operational, retail, and lending staff members.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and spreadsheets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job may also require the employee to frequently lift at least 50 pounds.

Position Type/Expected Hours of Work

This is a full‐time position. Days and hours of work are normally Monday through Friday, 8:00 am to 5:00 pm. This position may require occasional evening and weekend work as needed.

Travel

Travel is primarily local during the business day, although some out‐of‐area and overnight travel may be expected.

Preferred Education and Experience

Experience in customer contact and problem resolution, management experience, ability to set and achieve goals, knowledge of industry rules and regulations, results‐driven attitude, leadership skills, strong customer service skills, written and oral communication skills, human resource management skills, organizational skills, attention to detail, computer skills, advanced skills with Microsoft Office, Bachelor's Degree in Business Administration or a related field OR minimum 5 years banking experience.

Minimum

Equivalent combinations of experience, training and/or education approved by Human Resources

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer/Veterans/Disabled