Branch Manager

Trustco Bank Wappingers Falls , NY 12590

Posted 2 months ago

Job Title: Branch Manager I (EX2)

Department: Branch Administration

Supervisor: Branch Manager/Branch Administration

Minimum Knowledge, Skill, and/or Education/Training Required: Bank managers act as the face of the organization in their local community, they manage junior staff, serve customers in branch, over the phone and via the internet, set sales targets for lower level employees, complete management reports and other paperwork as required.

A bank manager is responsible for the daily operation of the financial institute. The manager is directly responsible for the staff that works in the bank from training to the supervision. Since this is a very critical aspect of the job the bank manager must be able to communicate well to employees, plus be able to provide adequate supervision and training to ensure that all employees follow standard bank procedure for handling money and for working with the customers.

The bank manager is also responsible for increasing or maintaining the deposits on hand at the bank. Bank managers work closely with the branch administration and marketing team. The bank manager may also work on increasing other aspects of the bank's business such as the loan department, the investment consultants, or even the mortgage and finance divisions of the bank.

Does this employee supervise others? Yes

If yes, Job titles: Tellers, Head Tellers, and Assistant Branch Managers

Supervisory Responsibilities:
Plan and schedule work, instruct and train in methods, check and approve work, carry out performance evaluations, make recommendations regarding unsatisfactory employees.

Essential Functions of the Job:

  • Training and supervising all staff that works within the bank. Completing all necessary security checks and reference checks for potential employees. Developing new marketing programs or incentives to increase the deposits and services offered by the bank.

  • Following all bank policies as determined by the board of directors or bank president or owner. Addressing and handling customer complaints, discrepancies in accounts or shortages from the various tills or teller areas of the bank. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.

  • Providing assistance to bank clients and making sure that they are satisfied with bank services now and in the future. Branch managers also drum up business via outside sales meetings and create a friendly environment in their branch that keeps customers and employees happy, and keeps the business and deposit base growing.

  • Bank branch managers oversee the sales and operations on a daily basis, and are also responsible for business development with small- and medium-size businesses. They are ultimately responsible for the profitability and productivity of the branch. Examine, evaluate, or process loan applications.

A bank branch manager needs to be a leader, a multitasker, a problem-solver and be goal-oriented. Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Position Requirements

Equipment Used: Computers, calculators, telephone, typewriter, and printers.

Physical Requirements of the Job:

While performing the duties of this job, the employee is occasionally require to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Environmental Conditions: Worker is subject to indoor and outdoor conditions and noise.

  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by their supervisor.

  • This document does not create any contract, implied or otherwise, other than an at will employment relationship.

Trustco Bank is an Affirmative Action/Equal Opportunity Employer.

Full-Time/Part-TimeFull-Time PositionBranch Manager LocationWappingers Falls About the OrganizationTrustco Bank is locally famous for its friendly, Home Town atmosphere. We believe that our employees make our reputation. We know that our employees are one of our greatest assets, and we think you'll agree after reading about the many benefits that we provide to our staff!


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Branch Manager

Trustco Bank