As a Branch Manager, you'll operate as business leaders and be responsible for coaching and building your team in a profit and loss environment. You determine the success of your branch by recruiting top talent with the ability to forecast staffing needs.
In this role you will inspire, model and motivate service through staff coaching and training to achieve a superior customer experience. The Branch Manager prioritizes, manages, and communicates promotional campaigns and product initiatives. Fosters a motivated, diverse team environment; by setting employees up for success establishing clear objectives for the branch and for each employee.
The Branch Manager is responsible for branch compliance with bank policies, procedures, and operational integrity. Maintains and develops relationships with existing small business customers and creating great partnerships within Citizens and the community. Creates and manages to the branch business plan profit and loss. Will deploy all resources to optimize individual, team performance and team development plan management.
Reports to the Retail Branch Regional Manager
Success in this front-line role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Regional Sales Manager and District Sales Manager.
As a Branch Manager your primary responsibilities include:
Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results.
Ensure our customers are extremely satisfied with every interaction make it memorable and the best part of their day.
Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
Bring apositive energy and confidence to Citizens every day.
Citizens Financial Group, Inc.