Branch Manager

The Hertz Corporation Austell , GA 30106

Posted 2 months ago

General Responsibilities

The Branch Manager I represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

  • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit

  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys

  • Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc

  • Handle or assist in the resolution of customer service issues

  • Ensure a high level of customer service is maintained at or above the area goals

  • Coach all staff and empower staff to engage in problem resolution and customer relations

  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location

  • Continue to increase the market penetration of the branch and increase revenue

  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives

  • Actively participate in the training, coaching, and mentoring of all Branch staff

  • Complete performance reviews with all Branch staff discuss strengths and development opportunities

  • Hold weekly staff meetings to keep employees motivated and informed of business operations

  • Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge

  • Maintain an environment of positive employee relations

  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Essential Requirements

Must be 20 years of age, have a valid drivers license and a clean motor vehicle record.

Educational Background:

  • High School Diploma or general equivalency diploma required. Associates Degree preferred.

Professional Experience:

  • Previous management experience in a fast-paced environment

  • Experience in car rental, hospitality, or tourism a plus

  • Result orientation with demonstrated history of success

  • Demonstrated ability to direct and motivate teams

  • Proficiency in Technology

Knowledge:

  • Financial and business acumen

  • Customer service resolution practices

  • Excellent communication techniques

  • Coaching ability

  • Labor & Employment laws

  • Operations Management

  • Project Management

  • Analysis and report modeling understanding

Skills:

  • Highly organized.

  • Ability to interface with multi-faceted, cross-functional teams

  • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.

  • Strong Time Management skills

  • Customer service aptitude - Ability to address and resolve customer service issues

  • Flexible and able to adapt to changes

  • Excellent oral and written communication skills

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Systems Manager

DHL (Deutsche Post)

Posted 7 days ago

VIEW JOBS 6/20/2022 12:00:00 AM 2022-09-18T00:00 Operations Systems Manager Are you an Technology professional interested in automation and digitalization? Are you an energetic, problem solving leader looking for a fast-paced customer-centric environment? Do you thrive working with internal and external customers; coordinating systems, project timelines and solutions? If so, DHL Supply Chain has the opportunity for you! Job Description Manages warehouse management system (WMS) functionality and business analytics for a site or network of sites. Warehouse Management System (WMS) * Understands the WMS database structure. * Performs advanced configuration of the WMS. * Understands system-specific coding language. * Lead sector initiatives to improve WMS functionality. Business Analytics * Coordinates and conducts (as applicable) the collection and analysis of systems and operational data.Provides recommendations to improve efficiency of operations. * Investigates discrepancies and assists in the design of procedures to reduce/eliminate site impact. * Coordinate feasibility analyses on processes and equipment, which includes the calculation of cost/benefit, identification of business impacts, and the proposing of solutions. * Interfaces with the Operations Team to review procedures and maximize site or network efficiencies. * Possesses an advanced knowledge of SQL o Writes advanced queries to include use of sub-queries o Performs basic query optimization, indexing, and pivoting * Possesses an advanced knowledge of Microsoft Excel o Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays) o Records macros and manipulates VBA code * Identifies requirements, creates, runs, and manipulates site management and/or customer reports. * Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations.Reviews analytical tools that others develop. Warehouse Activities * Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows. * Interfaces with the Operations Team to review operating procedures and maximize system efficiencies. * Contributes to, reviews, and edits the Cost Model. * Contributes to, reviews, and edits a warehouse layout with respect to the Cost Model and Customer Profile. Technical Support * Serves as site or network liaison for internal and external systems-related groups. * Coordinates technical support for site or network operations and systems. * Serves as site or network lead for systems implementations and modifications. * Interfaces with the Customer to identify and resolve systems issues and maximize productivity. * Understands and can execute all site level DHL system change control processes. * Ability to develop and execute test plans and project plans. Required Education and Experience * Bachelor degree in IT similar field or equivalent experience, required * 4+ years of transportation or logistics experience., required * 4+ years of experience in a similar role, required Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer. DHL (Deutsche Post) Austell GA

Branch Manager

The Hertz Corporation