Branch Manager

DEPARTMENT: Branch

LOCATION: Woodstock - 81 Mill Hill Rd. Woodstock, NY 12498

REPORTS TO: Regional Branch Officer

SUPERVISES: Assistant Branch Manager, Financial Services Representatives, Tellers

GRADE: 14

FLSA: Exempt

Requirements

POSITION SUMMARY:

The Branch Manager is responsible for the administration and efficient daily operations of the branch office(s) to which they are assigned. Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision to Assistant Manager, Financial Service Representatives, and Tellers to ensure customer service expectations are met.

EDUCATION & EXPERIENCE:

• Bachelor's Degree-business or finance preferred; or equivalent work experience
• Minimum of two years' experience in a financial institution, managerial experience preferred
• Strong analytical, problem solving and decision making skills to effectively uncover and resolve customer and employee issues
• Ability to effectively communicate both verbally and in writing
• Strong computer skills with knowledge of Microsoft Word and Excel
• Strong ability to conduct relationships with customers that will enhance the overall marketing effort of the bank
• Detail oriented, strong organizational skills and high degree of accuracy (moved from duties section)
• Previous sales experience preferred

MAJOR DUTIES & RESPONSIBILITIES:

• Engage in business development activities and meetings within branch market to develop strong customer relationships regarding deposit account and loan originations
• Utilize excellent interpersonal and customer service skills, tact and diplomacy in dealing with both customers and employees
• Actively manage, coach, motivate, train and develop employees to provide exceptional customer service and become strong branch contributors
• Oversee all branch functions to ensure compliance with all bank policies and procedures
• Drive deposits and investment growth in order to meet or exceed sales targets and production goals
• Build personal and employee knowledge on all deposit and consumer loan products
• Ensure that all security procedures are strictly adhered to, branch is operationally sound and satisfactory audits are achieved
• Maintain proper branch and teller cash levels within limits. Responsible for ordering and shipping branch cash through Federal Reserve
• Interview and select staff, maintain staff schedules to provide adequate coverage at all times, conduct performance appraisals, and disciplinary notices as needed
• Facilitate regular employee meetings to discuss goals, operational issues and bank products and services
• Assume community leadership and service responsibilities with focus on Community Reinvestment Act, by attending community events, such as Chamber of Commerce and nonprofit events, participating as a board member when practicable, outside of normal business hours
• Maintain the highest level of confidentiality with all information obtained
• Approve customer and bank transactions within authority limits
• Meet expectation for attendance and punctuality
• Knowledgeable on core operating system and other related software
• Adept at performing Assistant Manager, Financial Service Representative and Teller duties and assist in those duties when necessary
• Follow bank policies and procedures with respect to approving checks and overrides
• Oversee the review and maintenance of internal control logs and daily and monthly reports
• Overall supervision of vault and safe deposit box procedures
• Obtain MLO # through Nationwide Mortgage Licensing System & Registry
• Obtain New York State Notary Public

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Bank of Greene County is a federal contractor and an equal opportunity and affirmative action employer that provides equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee's or a dependent's reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank's Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank's BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee's compliance violations may result in termination, individual fines, and possible imprisonment.