Suncoast Schools Federal Credit Union Parrish , FL 34219
Posted 2 months ago
Overview
Compensation: $59,000 - $85,000 based on experience and credentials
The Service Center Manager is an integral part of improving the financial lives of Suncoast Credit Union members by cultivating an efficient service center grounded in excellent service. Key responsibilities include a variety of business and administrative functions, including managing the daily operations of the service center, training and supervising the service center employees. This role requires a consistent demonstration of knowledge of all functions, policies, and procedures of Suncoast Credit Union.
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team that supports a healthy body, healthy mind, and healthy work-life balance!
Responsibilities
Plan, organize, and manage the daily activities of the service center
Oversee teller operations such as member interaction, account opening, underwriting, processing, and closing of loans
Support staff through activities such as computer input, preparations for first and second mortgages, preparation of loans recommendation for the Lending Review Committee, and discussion of denials with members
Direct and manage delivery system options within the service center to provide quality, efficient member service
Hire, train, coach, appraise, mentor, and reward staff, acknowledge staff feedback or concerns
Manage personnel activities of staff
Set goals and objectives for team members, guide staff in developing action plans to reach stated goals
Cultivate a strong team by building trust among staff
Oversee the advancement or disciplinary matters of staff, and recommend termination when necessary
Ensure the service center's physical facilities are maintained
Cultivate a service and sales culture within the service center to attain established goals
Promote and coordinate products and services provided by CUSOs
Foster the "All Team" culture within the organization by providing open lines of communication and cooperation between all areas
Represent Suncoast Credit Union at community events
Assist Regional Vice President in the establishment of performance goals for the service center and each team member
Assist the Regional Vice President with developing and implementing long-term and short-term business objectives
Assist senior management with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
Interpret and implement management policies for the service center
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Maintain expert knowledge and understanding of the credit union products, services, policies, procedures, and guidelines
Attend educational events to increase professional knowledge
Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
Complete FACT Act Red Flag training
Qualifications
Bachelor's degree in business or related field preferred
3+ years of management experience with a financial institution preferred
Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve complex problems
Strong organization, prioritization, and analytical skills to effectively attain goals set for the service center
Strong written, verbal and interpersonal communication skills to interact effectively with members, staff, vendors, board of directors, government regulators, and community leaders
Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand
Must exercise logical reasoning and independent discretion in all areas of responsibility
Must be able to maintain a high level of confidentiality
Strong knowledge and understanding of the credit union products, services, policies, and procedures pertinent to the job including mortgages, consumer loans, and deposit products
Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities including but not limited to; to SAFE ACT and BSA/AML
Strong knowledge and understanding of all credit union computer systems and software applications required to perform job duties
Safe Act Statement
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS) and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work outside normal business hours.
Suncoast Schools Federal Credit Union