Branch Manager Senior (Dmlo)

PNC Bank West Palm Beach , FL 33409

Posted 1 week ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Manager Senior (DMLO) within PNC's Retail Banking organization, you will be based from our WEST FOREST HILL branch located at: 3989 Forest Hill Boulevard in West Palm Beach, Florida 33406.

Job Description

  • Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.

  • Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.

  • Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

  • Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

  • Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

  • Include Intentionally
  • Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values
  • Role models our values with transparency and courage.
  • Enable Change
  • Takes action to drive change and innovation that will transform our business.
  • Achieve Results
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • Develop the Best
  • Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Branch Banking Services Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.

Delegation Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.

Digital Awareness Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Sales Management Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.

Work Experience

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Branch Associate

Sherwin-Williams

Posted 5 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today. The Service Associate I is responsible for assisting in the operations of the Automotive Branch Facility. The core function of this job includes assisting with inside customer service. The Service Associate will make certain the branch provides the highest level of Trademark Customer Service. The core responsibilities and duties associated with this position include, but are not limited to, the following: * Make delivery of product as needed ensuring customers' quality and service expectations are met. * Conduct self in professional manner to ensure customers' quality and service expectations are met. * Prepare paint orders, including accurate mixing and/or shading, utilizing standard formulas and custom formulas. * Adhere to company safety standards at all times. * Load merchandise to ensure safety and security. * Assist with inside customer service, as needed, including servicing customers and/or processing their orders. * Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record. * Answer telephone in a professional manner, answering questions knowledgeably and/or take customers order. * Maintain company truck. Alert manager as to truck's repair and servicing needs. * Clean and maintain all areas and equipment as assigned. * Assist with customer order preparation * Properly dispose of waste cans and product in compliance with Company and Governmental regulations. * Assist staff with branch inventories. * Process sales transactions using Point of Sale computer and Company guidelines * Give immediate attention to customer comments and complaints and advise Branch Manager of such * Additional duties as assigned BASIC QUALIFICATIONS: * Must be at least 18 years of age. * Must have a valid driver's license. * Must be legally authorized to work in country of employment without sponsorship for employment visa status. * Must be able to lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion * Must be able to operate a computer and communicate via the telephone. * Must be able to communicate verbally and in writing * May work in areas where toxic, flammable, and hazardous materials are present. * Must be able to work all scheduled hours as required which may include evenings and weekends. * Must be able to distinguish the difference between colors. MINIMUM QUALIFICATIONS: * High School Diploma or equivalent * Must have at least 1 year in customer service related position PREFERRED QUALIFICATIONS: * Experience in an automotive related industry * Ability to effectively communicate both written and verbal * May operate materials handling equipment (e.g. hand truck, pallet jack, forklift, etc.) Training will be provided if required to operate this equipment Who we are - At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers. Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting priority referral of protected veterans. Sherwin-Williams West Palm Beach FL

Branch Manager Senior (Dmlo)

PNC Bank