Branch Manager, San Antonio

Looking to build your career and design your future? You have come to the right place.

Summary

This role will manage and oversee branch personnel and operations, ensuring operational efficiency on a day-to-day basis, and partnering with our sales team to drive new business acquisition. The ideal candidate should be excited about building a great team and establishing a good rapport with new and existing clients in the area. A successful candidate will value teamwork, transparency, and accountability above all else.

Essential Functions

• Plan, direct and coordinate the activities of the branch, ensuring operational efficiencies, including but not limited to:

• Warehousing/Inventory Control

• Flooring installation

• Purchasing

• Customer service

• Scheduling

• Drive continuous improvement with your team through implementation of our operational excellence standards to drive a differentiated customer experience

• Perform regular job inspections to ensure efficiency, quality and safety

• Meet or exceed set budgeted operating goals (P&L management)

• Respond to and effectively manage customer complaints, ensuring exceptional customer service at all time

• Work with team members, suppliers and customers to solve specific challenges and leverage growth opportunities

• Anticipate staffing requirements to meet operational needs

• Effectively onboard, train, inspire and motivate branch employees at all levels, improving retention

• Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained

• Ensure facility is maintained in a neat and professional manner

Education & Experience

Required

• Bachelor's degree preferred

• 10 years of experience in construction management, preferably in operations management

• Track record of building a team and working in a team atmosphere

• Experience in all facets of management operations

• P&L management and collections experience

• Highest commitment to customer service and satisfaction

• Results driven, and customer focused

• Ability to multitask and manage multiple projects at once

• Proficiency with Microsoft Office (Outlook, Word, Excel and PowerPoint)

Skills & Competencies

Required

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

• Very strong interpersonal skills and the ability to build relationships with internal and external customers

• Strong written and verbal communication skills

• Proactively solves problems, developing solutions

• Emotional maturity

• Ability to be extremely effective independently

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of customer service

• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment

• Ability to travel, locally, 40 to 50%

Physical Requirements

Sitting

Sitting Continuous for 8+ hours

Vision

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts.

Work Conditions

Travel

Travel required up to 25%

Work Conditions: Office or Design Center

Computer, phone, printer, and miscellaneous office equipment

Work Eligibility

• Must pass work eligibility requirements

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.