Branch Manager - Norfolk Downtown, VA

PNC Bank Norfolk , VA 23510

Posted 2 months ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Manager within PNC's Retail organization, you will be based in Norfolk, VA at the Norfolk Downtown branch.

Job Description

  • Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.

  • Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.

  • Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

  • Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

  • Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

  • Include Intentionally
  • Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values
  • Role models our values with transparency and courage.
  • Enable Change
  • Takes action to drive change and innovation that will transform our business.
  • Achieve Results
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • Develop the Best
  • Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Branch Banking Services

  • Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.

Digital Awareness

  • Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Sales Management

  • Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.

Work Experience

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cscs East Coast Training Coordinator Cscs Detachment Norfolk VA

General Dynamics

Posted 1 week ago

VIEW JOBS 3/15/2020 12:00:00 AM 2020-06-13T00:00 Location: USA VA Norfolk Full Part/Time: Full time Job Req: RQ51676 Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Suitability: No Suitability Required Public Trust/Other Required: NACLC (T3) Job Family: Training Job Description: Coordinates, develops, and submits Center for Surface Combat Systems Advanced Warfare Training (AWT) schedule to CSCS HQ. Scheduling requires the ability to synchronize dynamic schedules of supported ships, Afloat Training Group, training labs, and CSCS training staff. Candidate utilizes CSCS planning documents and submits completed trainer assignments to CSCS HQ for final approval. When required, candidate attends scheduling conferences or meetings as a representative of the supported detachment. 1. Coordinate daily with Afloat Training Groups or other Fleet scheduling agencies for the initial scheduling of CSCS events. 2. Reschedule CSCS events as needed to accommodate ship schedule changes or event non-completions. 3. Communicate initial scheduling and any event changes with the detachment leadership and training leads. 4. Reserve facilities using eTRMS to support scheduled training. 5. Generate staff watchbill templates for scheduled events and disseminate across the CSCS training domain for personnel assignment. 6. Receive completed watchbills and submit them to the Detachment leadership for approval. 7. Submit approved watchbills to CSCS HQ for final approval. 8. Maintain Detachment schedule including all CSCS Detachment events, course convening's, outside training events utilizing CSCS facilities, coordinate/manage personnel availability to support missions, and mission assignments. 9. Maintains travel tracker and updates travel metrics for the assigned area of responsibility. Education: Bachelor's Degree in a related technical discipline, or the equivalent combination of education, training, or work/military experience. Qualifications: Five (5) years of experience at a U.S. Navy training Command which supported the requirements of the Surface Force Training and Readiness Manual (SFTRM). Of the five years, one (1) year of experience using Microsoft Excel and Word and Outlook. Candidate must possess the ability to effectively communicate both written and orally, and be able to work in a dynamic environment. Travel may be required up to 20% of time. SECRET security clearance required. Experience supporting CSCS and/or ATG fleet scheduling, and an understanding of CSCS AWT events, basic phase CIN requirements, and CNSP/CNSL INST 8820.2 requirements a major plus. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Telecommuting Not Allowed Work Location: USA VA Norfolk Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. \n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Norfolk VA

Branch Manager - Norfolk Downtown, VA

PNC Bank