The Branch Manager is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
Achieves branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
Must be a "Keeper of the Culture", beyond a brand ambassador, able to tell the story and convey the essence of Woodforest National Bank.
Develops and leads innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, fearlessly engaging, and developing extraordinary relationships with retail partners and customers.
Embraces and leads a technology driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
Inspire and lead team members to reach their full potential.
Demonstrate flexibility to perform every other duty as assigned.
Must be fearless when seeking business within the store and outside of the branch.
Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
Must possess a teachable spirit that is open to positive, direct coaching and feedback.
Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
Customer experience orientation with effective problem solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members. Passionate about taking care of people.
Knowledge of/or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, applications, financial statements and credit reports.
Drives positive branch assessments
Understands and lives by the importance of customer confidentiality.
Practices branch security procedures and protects customer confidentiality and privacy.
Performs branch servicing duties such as cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
Prudent expense management
Addresses customer questions and concerns by phone and in person or refers to appropriate internal resource with ownership until final resolution.
3-5 years of extraordinary sales and service experience
1-3 years of managing sales goals or a sales team
Previous banking experience is preferred, but not required
Must be fun, positive and engaging.
Formal Education & Certification
High School Diploma or equivalent required.
Bachelor's degree preferred
Woodforest is an Equal Opportunity Minority/ Female/ Individual with Disabilities/ Protected Veteran and Affirmative Action Employer