Responsible for all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads through influence and impacts a range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Leads, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
Leads branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees.
Ensures employees achieve the performance and activity expectations. Leads the performance management process for all direct reports.
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.