Branch Manager

Position Description

Branch Manager/Officer

Identifying Information:

• Department: Branch Operations

• Reports to: Christina Harris, VP Branch Administration

• Location: South Lebanon Branch

• Status: Full-Time Hourly Non-Exempt or Salaried Exempt at Officer level

• Bank Operation Hours: M-Th 8:15-5:15, Friday 8:15-6:15, Saturday 8:15-1:15

• Branch Manager Compensation

• Annual salary of $40,000-$55,000

• Branch Officer Compensation: Annual salary of $50,000-$70,000

Position Purpose: Ensures superior and quality service is provided to our customers by branch staff at all levels. This position requires a broad knowledge of all bank products, services and general operations, while leveraging this knowledge to proactively seek out business development opportunities. The incumbent is responsible for ensuring all functions performed in the branch are compliant and adhere to regulations and company procedures. The incumbent will also be responsible for coaching and developing their staff and will possess strong leadership skills.

Essential Functions and Responsibilities (Other duties may be assigned to meet business needs.)

• Proactively seek out business development opportunities by pursuing and participating in community activities and organizations

• Create an environment of professional, courteous, efficient, and friendly service for both customers and staff

• Model and lead to LCNB's Diversity, Equity, & Inclusion Council's mission and values

• Set an example and lead a team to grow the branch and build relationships using and coordinating efforts with the following resource experts:

• Consumer, Mortgage, and Commercial Lending Teams

• Treasury Management Team

• Investment Services Team

• Wealth Team

• Merchant Services Team

• Coordinate and participate in the development of branch personnel you supervise and lead through training, coaching, and mentoring. Some duties include but are not limited to:

• Set a good example with your own work ethic

• Develop a written game plan for each employee you supervise which fulfills branch development goals

• Encourage staff to seek out their own business development opportunities by engaging with and participating in community organizations and events

• Coordinate with other offices, departments, the bank trainer or the training committee to provide professional growth experiences

• Provide regular feedback to the employees on their progress

• Perform HR-related duties for your team such as reviewing and approving timecards; coordinating vacation schedules; participating in the hiring process; set specific goals and provide timely and specific performance feedback; prepare recommendations on merit increases based on individual performance

• Play an active role by setting an example and coaching staff to proactively pursue cross-selling opportunities for all bank products as part of LCNB's referral program

• Make sound decisions based on a mixture of experience, analysis, wisdom, and judgement

• Maintain a high level of confidentiality to protect the customer and the Bank

• Liaise with senior management and other department heads to process special transactions and address extraordinary issues and/or situations

• Actively pursue and participate in community activities and organizations

• Maintain the operations of the branch at a high level by being timely, accurate, and efficient with all daily, weekly, and monthly activities.

• Maintain a high standard of all audits performed both by branch staff and other third parties

• Coordinate all branch operational duties and maintain a high level of accuracy and efficiency

Required Competencies/Skills:

• Strong written and verbal communication skills with ability to effectively communicate with associates across the bank, as well as with third-party agencies

• Superior leadership and team-building skills

• Empathy & compassion

• Maintain a professional appearance for yourself and your office environment which positively project LCNB's culture

• Exceptional accuracy and attention to detail for yourself and your team's work

• Detailed functional knowledge of Microsoft Office

• Ability to think, reason, and communicate clearly

Qualifications/Education/Experience:

• High School diploma or GED equivalent (required)

• College degree (preferred)

• 2 years of leadership/management experience, working with internal and external customers with diverse backgrounds and experiences

• Ohio Notary Public (or the ability to obtain commission within first three months of employment)

• NMLS (obtained or transferred within 45 days)

Branch Officer

• To be considered for a role as Branch Officer, the incumbent must possess the below required experience, skills, and competencies in addition to being capable of performing all essential functions and responsibilities of a branch management role detailed above.

Required Qualifications/Education/Experience:

• High School diploma/GED equivalent, or college degree in Business (preferred)

• 5+ years of retail banking experience

• Minimum of five years' leadership/management experience, working with internal and external customers with diverse backgrounds and experiences

• Proven track record of developing direct reports

Required Skills/Competencies

• Empathy & compassion

• Analytical thinking

• Sound decision-making

• People-builder

• Business acumen

• Adapt style to audience

• Ability to develop direct reports to meet their full potential

Essential Functions & Responsibilities

• Play a proactive role in strategic planning to create and execute initiatives that support both branch and overall bank goals and objectives

• Successfully lead change, whether systems, processes, or structures/people

Working Conditions for both Branch Managers and Branch Officers

• Must be able to remain in a stationary position 50% of the time

• Occasionally move/traverse to access files and equipment

• Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer

• Occasionally moves coin bags weighing up to 50 lbs.

• Occasionally will need to travel up to a 30-mile radius

Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation.