This position provides leadership and management for a branch team ensuring profitability, growth, and sound operation. This position is responsible for driving branch teammates to provide a best in class customer experience while assisting new and existing customers through needs based conversation and providing appropriate solutions to meet immediate, short term and long term financial needs. The Branch Manager I is responsible for business development efforts, including referrals to multiple lines of business.
Promote the branch's overall growth through the development and retention of customer relationships
Provide excellent customer experience through needs based conversations
Develop and implement business plan to meet branch sales goals
Build partnerships with all line of business partners to meet bank-wide objectives
Identify and close sales opportunities to contribute to personal and branch and deposit goals
Uncover and provide solutions to business and consumer lending needs
Drive sales outreach strategies including outbound calling
Coach, train, and develop branch team through formal observations and coaching sessions
Manage teammate performance development process
Interview and hire teammates to fulfill branch staffing needs
Manage branch cash expectations and operational soundness
Promote and represent the bank through community involvement during and after business hours
Analyze reports and respond and coach accordingly
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
Identify risk and respond accordingly
Develop and maintain knowledge of bank products, services, including other lines of business
Proficient knowledge of digital channels and ability to educate customers and teammates
Other duties as assigned
This position reports to the Market Manager.
Requirements Position Qualifications
Education & Experience
Bachelor's Degree or equivalent work experience required
Three to five years retail banking experience
One to three years of management experience in a sales environment
Knowledge & Skills
Excellent customer service skills
Demonstrated leadership skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Ability to travel based on business need
Evening and weekend hours required based on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.
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Xenith Bankshares, Inc.