Branch Manager I

ESL Federal Credit Union Newark , NY 14513

Posted 2 months ago



Monday - Saturday with a day off during the week for working Saturday. Must be flexible to meet current and future business needs.

Primary Accountability:

This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This position is also responsible for meeting coaching expectations based on our published "Coaching Standards and Guidelines" as well as collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success.

Principal Accountabilities:

Engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:

  • Net Promoter Score target

  • Employee Satisfaction target

  • Satisfactory audits

  • Assigned sales measures as outlined in the sales performance reports supporting our three LOB's; Personal, Business and Wealth.

  • Noninterest income and noninterest expense budget.

Meet coaching expectations per published "Coaching Standards and Guidelines

  • Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer's point of view.

Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success including:

  • Modeling ESL's core values

  • Engaging in continuous self-development

  • Ensuring the ongoing development of talent in my area

  • Committing to helping employees reach their full potential

  • Supporting and ensuring employee understanding of and engagement in ESL's corporate strategy, policies and processes

  • Supporting the VolunCare Program

  • Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.


  • B.A. or B.S. or equivalent experience

  • Minimum 3 years' successful leadership experience

  • 2 years branch based Business Banking and Wealth l experience

  • Proven ability to develop, engage and motivate team

  • Strong communications skills a must with the ability to communicate and relate with individuals at all levels

  • Demonstrated critical thinking skills

  • Proven ability to manage and prioritize multiple responsibilities

  • Proficient in building customer and peer relationships

  • Proficient in PC applications

  • Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL.

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Branch Manager I

ESL Federal Credit Union