Monday - Saturday with a day off during the week for working Saturday. Must be flexible to meet current and future business needs.
This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This position is also responsible for meeting coaching expectations based on our published "Coaching Standards and Guidelines" as well as collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success.
Engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
Net Promoter Score target
Employee Satisfaction target
Assigned sales measures as outlined in the sales performance reports supporting our three LOB's; Personal, Business and Wealth.
Noninterest income and noninterest expense budget.
Meet coaching expectations per published "Coaching Standards and Guidelines
Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success including:
Modeling ESL's core values
Engaging in continuous self-development
Ensuring the ongoing development of talent in my area
Committing to helping employees reach their full potential
Supporting and ensuring employee understanding of and engagement in ESL's corporate strategy, policies and processes
Supporting the VolunCare Program
Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.
B.A. or B.S. or equivalent experience
Minimum 3 years' successful leadership experience
2 years branch based Business Banking and Wealth l experience
Proven ability to develop, engage and motivate team
Strong communications skills a must with the ability to communicate and relate with individuals at all levels
Demonstrated critical thinking skills
Proven ability to manage and prioritize multiple responsibilities
Proficient in building customer and peer relationships
Proficient in PC applications
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL.
ESL Federal Credit Union