Branch Manager

Help At Home Niles , OH 44446

Posted 6 days ago

Start your career today with Help at Home - one of Ohio's fastest growing homecare agencies!

Nowhiring aBranch Managerin your community - make a lasting impact for someone in need!

Reporting to the Area Manager/Leader, the Branch Manager will work to support the growth strategy anddeliver at an operational level with end-to-end ownership of the branch financial and operationalobjectives. This role will deliver high quality service in a compliant environment with a focus on growthand service delivery excellence in their designated geographic area. The role will also work across thematrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operatingenvironment.


Support company and geographic growth targets:

Strategy & Planning

  • Work with the Area Leader to create 1-year business plan for the branch, including:

  • Budget and operational targets

  • Specific actions to execute growth objectives

Revenue Growth

  • Develop and maintain local referral source relationships

  • Ensure client and caregiver onboarding targets and needs are achieved

  • Conduct (support) client onboarding (coordinate the opening of new cases)

  • Ensure high standards for client and employee retention

Ensure compliance with Local, State, Federal and Company regulations, policies and procedures:

  • Build and maintain culture of quality

  • Manage team to deliver quality care that adheres to policies and procedures

  • Ensure client and employee file compliance

  • Maintain accurate incident records and implement actions to resolve issues

  • Collaborate with Quality and Compliance and Quality Assurance nurses for audits as applicable

Maintain operational excellence:


  • Own branch KPIs and support Area Leaders to develop internal reporting packages

  • Review KPIs daily, weekly & monthly with Area Leader and identify actions to improve performance

Financial Management

  • Monitor and make necessary improvements to revenue and utilization

  • Manage branch operating expenses to budget, including approval of payroll and overtime


  • Supervise and delegate duties and establish proper accountability for staff members

  • Liaise with local contracting entity for contract services and operations

  • Ensure quality process for intake and authorizations to ensure updated information is documented on client files

  • Review and approve client caregiver assignment to ensure client needs and caregiver availability and preferences are achieved

  • Ensure outstanding client service delivery

  • Resolve issues reported from Care Supervisors and clients, and report to the Area or Market leadership as required.

  • Escalate business issues, whether operational or financial (revenue, collections, etc.)

Team Leadership

  • Lead a team of Case Supervisors, Caregivers, (Field Coordinators, RN CMs, intake, scheduling, and other applicable positions)

  • Forecast staffing needs and develop a recruitment and staffing plan

  • Oversee recruitment, screening, and selection to meet needs

  • Approve new hires and ensure quality training

  • Conduct performance reviews for direct reports and manage local recognition program

  • Coach and mentor team, including direct responsibility for employee improvement, satisfaction, and retention

Office Management & Business Improvement

  • Arbitrate grievances reported from field or administrative staff, personnel, and clients

  • Coordinate with Dir of Field Ops on the purchase, maintenance, and repair of the facility

  • Collaborate with support functions (compliance, legal, HR, finance, marketing) as needed in support of effective field operations

  • Develop and implement best-in-class processes in branch, sharing innovative practices across branches

  • Champion organizational change and improvement initiatives

Required Skills/Abilities:

Business Growth

  • 3+ years of team leadership or supervisory experience

  • Experience supporting senior management in achieving growth objectives

  • Adaptive to change and emotionally intelligent

  • Team player with ability to work Independently

  • Process improvement experience supporting the development, review, and revision of processes and policies as needed

People Development

  • Motivated to make a difference in other people's lives

  • Ability to collaborate, inspire, and hold others accountable

  • Desire and aptitude for coaching, feedback, and reinforcement

  • Ability to support behavior change and culture-building


  • Exhibition of the highest ethical standards while demonstrating accountability and ownership

  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment

  • Professional oral and written communication skills

  • Strong problem solving and conflict resolution skills

  • Proficient Computer Skills, including Microsoft Word, Excel, PowerPoint

Education and Experience:

  • Bachelor's degree in business or related field preferred

  • Experience in homecare, healthcare, healthcare services

Performance Measures:

  • Revenue, Hours Served, Utilization

  • Client Census Growth & Retention

  • Referral Source Market Share

  • Caregiver Growth & Retention

  • Caregiver & Client Compliance

  • Team Engagement & Development

  • Audit Compliance

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Branch Manager

Help At Home