Goodman Manufacturing White Plains , NY 10601
Posted 1 week ago
Key responsibilities and accountabilities:
Branch Sales and Financial Management
Work closely with COO and other executives to determine sales targets
Ensure branch staff is aware of sales targets and review progress toward these goals with staff on a quarterly basis
Manage and motivate branch staff to meet and strive to exceed sales goals
Track branch finances to manage expenses
Personnel Management
Supervise branch personnel in sales, service, warehouse, delivery, shipping and receiving, inventory-taking, and branch support functions
Conduct regular staff meetings to
Communicate objectives and goals
Foster open communication flow
Encourage employee suggestions and comments
Plan and prepare branch staff schedules by assigning employees specific duties to ensure effective utilization of personnel
Continually review employee skill and knowledge levels
Identify areas which need improvement and coordinate training efforts
Conduct timely and objective performance evaluations
Administer disciplinary process within the branch, including counseling, dispensing oral and written warnings, suspensions, and terminations
Branch and Warehouse Operations
Coordinate the daily warehouse staffing and activities, including:
Shipping
Receiving
Sanitation
Inventory control
Participate in the development of branch performance standards with regard to:
Operating loss control
Compliance with corporate policies and procedures
Oversee warehouse safety programs to ensure a safe, clean workplace for employees
Ensure that warehouse personnel have safe, efficient equipment in order to perform stocking, distribution and delivery functions
Maintain warehouse equipment through preventative maintenance programs
Ensure all necessary repairs are performed
Ensure compliance with OSHA, local, and state regulations
Customer Service
Lead branch staff in achieving and maintaining a professional and positive rapport with customers by providing the best possible service
Review and resolve customer issues and complaints regarding service, products, or personnel
Gauge customer preferences to help determine the focus of sales efforts
Communication and Reporting
Complete all required reports in a timely and professional manner, including:
BMAR Reports
Refrigerant Inventory Reports
Copper Inventory Reports
Attend company-wide team meetings to collaborate with other department members, and to exchange product and sales information
Goodman Manufacturing