Branch Manager

Key responsibilities and accountabilities:

• Branch Sales and Financial Management

• Work closely with COO and other executives to determine sales targets

• Ensure branch staff is aware of sales targets and review progress toward these goals with staff on a quarterly basis

• Manage and motivate branch staff to meet and strive to exceed sales goals

• Track branch finances to manage expenses

• Personnel Management

• Supervise branch personnel in sales, service, warehouse, delivery, shipping and receiving, inventory-taking, and branch support functions

• Conduct regular staff meetings to

• Communicate objectives and goals

• Foster open communication flow

• Encourage employee suggestions and comments

• Plan and prepare branch staff schedules by assigning employees specific duties to ensure effective utilization of personnel

• Continually review employee skill and knowledge levels

• Identify areas which need improvement and coordinate training efforts

• Conduct timely and objective performance evaluations

• Administer disciplinary process within the branch, including counseling, dispensing oral and written warnings, suspensions, and terminations

• Branch and Warehouse Operations

• Coordinate the daily warehouse staffing and activities, including:

• Shipping

• Receiving

• Sanitation

• Inventory control

• Participate in the development of branch performance standards with regard to:

• Operating loss control

• Compliance with corporate policies and procedures

• Oversee warehouse safety programs to ensure a safe, clean workplace for employees

• Ensure that warehouse personnel have safe, efficient equipment in order to perform stocking, distribution and delivery functions

• Maintain warehouse equipment through preventative maintenance programs

• Ensure all necessary repairs are performed

• Ensure compliance with OSHA, local, and state regulations

• Customer Service

• Lead branch staff in achieving and maintaining a professional and positive rapport with customers by providing the best possible service

• Review and resolve customer issues and complaints regarding service, products, or personnel

• Gauge customer preferences to help determine the focus of sales efforts

• Communication and Reporting

• Complete all required reports in a timely and professional manner, including:

• BMAR Reports

• Refrigerant Inventory Reports

• Copper Inventory Reports

• Attend company-wide team meetings to collaborate with other department members, and to exchange product and sales information