Branch Manager Floater

Great Lakes Credit Union Waukegan , IL 60079

Posted 2 months ago

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?


The primary purpose of our Branch Manager is to assist Great Lakes Credit Union to live out our vision, "To be the members' trusted financial partner".

As a Branch Manager, you will be responsible for ensuring the Branch provides exceptional service to both internal and external members, in alignment with our Service Promise. A key component of this service is ensuring all team members identify the financial needs of the members and recommend appropriate products and services. In this role, you are responsible for developing a positive working environment for the branch's Member Specialists, which would include training and developing staff to be able to effectively meet or exceed their goals. Additional, you would represent Great Lakes Credit Union within the community to enhance and expand the brand awareness.

As a Branch Manager your duties will be:

  • Directs the operations and sales of the branch, and supports and promotes a sales and service driven culture.

  • Train and develop all branch team members to ensure everyone achieve individual, branch, and Credit Union goals.

  • Tactfully resolves member complaints. Exercises discretion and independent judgment in interpreting policies and procedures, making exceptions as required.

  • Ensures all the branch operations are following the company's policies and procedures, including following all security and balancing measures for all cash and negotiable instruments.

  • Active participant in community activities, including Chamber of Commerce and other local community organizations.

  • Steps in and assists with duties of a Member Specialist, as required.

Requirements needed to be part of this team:

  • 3 to 5 years of previous lending experience with a proven performance record.

  • A 2-year college degree, or completion of a specialized study or training.

  • Proven leadership skills.

  • Demonstrated excellent customer service and communication skills.

  • A passion for helping and supporting others.

  • A high degree of accuracy and attention to detail.

  • Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.

  • Ability to multi-task and handle sensitive financial information.

We're the total package! We offer

GREAT Benefits!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Branch Manager Floater

Great Lakes Credit Union