The Branch Manager is responsible for overall branch leadership and performance, with a focus on building, supporting, and expanding relationships with Dime's small business clients. S/he will work directly and indirectly with our clients and partners to identify and implement optimal, client- focused solutions. S/he will create a professional, talented team dedicated to achieving Dime's short- and long-term objectives.
Develop sales plans that are aligned with overall business targets and priorities; communicate priorities and promotions to team members.
Plan micro-marketing activities in coordination with Regional Director and small business partners.
Drive outbound sales activities, including building a referral network and relationships with COI's and business customers; represent Dime in the community.
Stay informed about local market dynamics, competitor actions and customer trends.
Drive individual production goals with target customers.
Deepen profitable small business relationships by introducing cash management, digital, and lending solutions that meet client needs.
Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure the safety and security of customer and bank assets.
Continually seek ways to improve operational processes and performance.
Internal and External Partners
Internal and External Development
Cultivate relationships with business bankers to review their respective results and pipelines, drive sales and ensure all customer needs are met.
Accompany business bankers at networking events and customer meetings.
Engage in structured sales reviews and sales planning processes with Regional Director.
Build relationships with key partners and leaders in the community.
People and Team Development
Inspire and create a motivating environment through coaching, mentoring, morning huddles, end-of-day meetings; role model the desired behaviors.
Set expectations for branch employees, and hold employees accountable for results.
Promptly address performance issues, working with retail leadership and HR as appropriate.
Lead hiring, performance management, compensation, communication and evaluation of branch staff.
Coordinate staff schedule and review overall staffing plan.
Lead and coach business bankers; facilitate meetings to enable business bankers to exchange insights and integrate service; ensure business bankers are fully integrated into the branch.
Bachelor's degree (preferred) or equivalent combination of education and banking experience
Minimum 5 years' banking experience , with at least 3 years' managerial experience
Proven track record of driving sales, both individually and as leader of a sales team
Proven ability to build high performing sales and operations teams
Demonstrated success influencing and leading across all levels of an organization
Business banking experience, credit skills (preferred)
Customer service orientation
Excellent written and verbal communication skills, particularly in times of change
Strong influencing and negotiating skills
Knowledge and understanding of banking industry and operations
Excellent organizational and time management skills
Strong critical thinking and problem solving skills
Adaptable, agile, tenacious
Expertise with digital solutions
Ability to quickly learn business processes, systems, industry, competitive landscape
Dime Community Bancshares, Inc.