Branch Manager

GENERAL PURPOSE

Manage the daily transportation operations of a location and/or distribution center. Interact with supervisors, employees, and customers (internal and external) to promote and improve transportation department functions. Conduct necessary audits to ensure federal and state regulatory compliance as well as DFA programs and policies. Develop and promote safety, customer service, and operational excellence.

JOB DUTIES AND RESPONSIBILITIES

• Manage transportation and/or distribution operations activities in compliance with company and regulatory rules and regulations, including operational efficiency, safety, and a professional and organized atmosphere

• Monitor daily operations to make necessary adjustments while effectively communicating with members or customers, drivers, dispatch, and/or other DFA transportation or distribution locations

• Monitor and control costs for labor, supplies, and maintenance; approve expense reports and department expenditures within established guidelines

• Analyze and document business processes and problems; develop solutions and procedures to improve the operating quality and efficiency with the department and with other operating facilities

• Establish positive working relationships with members or customers to ensure optimal service

• Hold supervisors and drivers accountable for providing professional interactions and courteous service to members, customers, regulatory personnel, and co-workers; handle escalated customer inquiries/concerns or internal issues

• Assist in environmental, safety, and transportation compliance and reporting for assigned location; direct staff in the preparation and distribution of operational reports (KPI's)

• Inspect and schedule fleet maintenance to ensure preventative maintenance/repairs are done in a timely and efficient manner; ensure equipment is maintained and cared for properly

• Interview and hire new employees and identify training needs to continually develop and improve the workforce in conjunction with human resources

• Function as a resource and coach to transportation supervisors. Support employees to reach performance expectations through training and coaching. Establish and communicate department goals.

• Work with leadership and/or human resources on investigations and corrective actions in response to injuries, accidents, audits, or employee concerns.

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required