At JPMorgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Manager, you will ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.
Successful completion of the Branch Manager training program is a pre-requisite to be considered active in Branch Manager role.
As a Branch Manager, you will leverage your leadership and communication skills to:
Act as the standard bearer of Chase and create a world-class customer experience
Partner with Associate Bankers (legacy Tellers) to make every entrance into the branch a warm and welcome one
Assist bankers and partners in maintaining customer relationships
Educate clients on how to use our digital platforms to bank and invest when, where and how they want
Build partnerships with local businesses to build the brand in the local market area through strong community involvement
Build relationships by promoting a client/customer centered organization and proactively addressing customer needs
Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
Address client issues promptly and effectively
Manage and coach branch employees to engage customers
Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer
Work with individual bankers and Associate Bankers (to identify customer needs
Bring out the best in the branch employees by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business
Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
Drive deposits & investments growth for the branch
Create branch-specific strategies to grow the business
Use reporting to identify high potential and at-risk customers
Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful
Partner with bankers in cultivating new and existing deposits
Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investments
Improve revenues and expenses and grow the business, while exceeding customer expectations
Dodd Frank and Safe Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx
Jpmorgan Chase & Co.