Branch Manager

Cadence Bank Gardendale , AL 35071

Posted 1 week ago

Under general direction, manages operations and maximizes profitability of a full service retail bank branch; positively influences branch profitability by expanding and developing new personal and small business banking relationships. Oversees delivery of consistent high quality customer service, develop customer base, and grow branch portfolio in a cost effective manner. Employees in this classification are responsible for the administration and efficient daily operation of a retail bank branch including operations, sales, customer services and security in accordance with bank objectives, policies, and procedures. This job class requires knowledge of retail banking operations, the ability to manage a full service retail bank branch and assigned staff, and meet or exceed established sales goals.

This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site ( can provide information about the requirements for registration.


  • Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service, and has overall daily operational responsibility for the performance of a full service branch.

  • Ensures staff compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures.

  • Recruits, selects, trains, motivates, and develops assigned staff; completes and conducts performance appraisals; acts as final authority for issue resolution at branch level.

  • Performs the function of a sales manager of the branch and coaches the branch staff in the areas of customer service and trains staff in service and sales strategy skills.

  • Communicates corporate mission and direction to the branch staff.

  • Oversees organization of branch sales, operations and service processes and procedures to maximize customer service; staff productivity, and operational efficiencies.

  • Oversees cross-selling efforts of branch operations staff; facilitates staff referrals of bank and investment products and services.

  • Develops, assigns, and monitors outside calling and telemarketing sales campaigns for self and staff.

  • Solicits customer and small business loan applications; interviews loan applicants; forwards loan applications (or referrals) and support documentation to appropriate channels for credit; recommends the granting of loans on an override basis.

  • Achieves and/or exceeds established branch performance and personal production goals; ensures that staff members meet established sales and CRA goals.

  • Supports Community Reinvestment Act (CRA) through business development efforts; educates branch staff in CRA requirements including documentation; directs overall CRA efforts for the branch.

  • Reviews audits, modifies, and prepares a variety of operational and financial reports and general correspondence within required timeframes.

  • Approves customer overdrafts and other transactions in accordance with established authority levels/limits.

  • Receives and resolves routine and/or difficult customer issues and inquiries.

  • Assesses sales performance and regularly communicates performance results to branch staff.

  • Conducts sales staff meetings and addresses/suggests methods to handle performance problems.

  • Determines and implements adjustments required to meet or exceed annual goals.

  • Assures the branch is delivering quality products and services by reviewing transaction volume, loan document deficiencies, net account growth and frequency of customer complaints.

  • Analyzes discrepancies; develops and implements corrective measures.

  • Maintains the appearance and maintenance of the branch office. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.

  • Exercises the usual authority of a manager concerning staffing, performance appraisals, salary recommendations, promotions and terminations.


  • Three years banking experience

  • Experience managing medium size branch

  • Management experience with a working knowledge of lending criteria required. Sales/sales management experience in a financial institution environment preferred

Bachelor's degree in business, finance or related field required and/or equivalent work experience

  • Strong interpersonal skills required to positively manage and motivate staff development to meet established goals and objectives

  • Excellent verbal and written communication skills

  • Ability to travel to make sales calls, and to accompany Regional Manage to business association meets as required

  • Proficient in computer skills

  • LBE or Small Business Loan experience

  • NMLS License Required

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Relationship Consultant Gardendale Odum Road Branch

Regions Financial Corporation

Posted 2 weeks ago

VIEW JOBS 3/7/2019 12:00:00 AM 2019-06-05T00:00 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. This role was previously known as a Financial Services Specialist. At Regions, our mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. Financial Relationship Consultants are responsible for meeting with customers and prospects both in person and on the phone to determine their banking and financial solutions goals and needs, and meet those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. Primary Responsibilities: * Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions * Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations * Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types * Provides a consistent optimal customer experience, including handling customer's transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want * Ownership and resolution of customer issues * Refers customers to an internal team of experts when complex financial goals and needs are recognized * Ensures safe and sound banking practices including adherence to all applicable laws and regulations This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. This position is incentive eligible. This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to ( for more information. Minimum Requirements: * High school diploma or GED Preferred Experience: * 1-2 years previous banking and/or lending experience * 1-2 years experience handling cash in a bank environment * 1-2 years prior relationship based client consultation Preferred Qualifications & Skills: * College degree * Insurance License * Ability to assist customers with digital banking offerings * Strong communication and customer focus * Ability to handle multiple priorities simultaneously Location:Gardendale, Alabama EEO/AA/Minorities/Females/Disabled/Veterans Regions Financial Corporation Gardendale AL

Branch Manager

Cadence Bank