Branch Manager

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Description

POSITION DESCRIPTION:

The Branch Manager plays a pivotal role in overseeing the efficient and effective functioning of day-to-day operations within a branch. Responsible for managing personnel, optimizing processes, and ensuring top-notch customer service, this role demands strong leadership, organizational, and interpersonal skills. This position is responsible for all functions in the retail branch including all deposits, personnel, customer satisfaction, and budgets. The Branch Manager is responsible for the adherence to policies and procedures that keep the branch compliant and safe. As a leader and mentor to all branch employees, the Branch Manager develops and adheres to standards of giving prompt, friendly service to customers and prospective customers and providing value-added insight during all customer interactions. The Branch Manager leads in a collaborative team environment between branches and partners within all other departments to exceed customer expectations and differentiate Bank of Idaho in our markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Branch Manager plays a pivotal role in overseeing the efficient and effective functioning of day-to-day operations within a branch or multiple branches of an organization. Responsible for managing personnel, optimizing processes, and ensuring top-notch customer service, this role demands strong leadership, organizational, and interpersonal skills.
• Develop and implement strategies to enhance operational efficiency, streamline processes, and optimize resource utilization.
• Ensure adherence to company policies, procedures, and regulatory requirements. Mitigate risks and maintain a safe and compliant working environment.
• Achieve objectives contained in the Branch Manager Performance Standard and the Skills Assessment.
• Observe the consultative approach in banking to improve the effectiveness of employees' communications skills as they relate the benefits of products and services for all types of transactions/interactions, consumer and commercial alike.
• Observe and give feedback on service and sales behaviors to recognize or correct behaviors, providing guidance and mentorship to branch retail employees.
• Recruit, hire, and lead a retail branch team that is motivated to meet anticipated customer traffic and customer needs.
• Hold monthly one on one meetings with employees to cultivate communication, team work and individual development plans that are then addressed in performance and skill assessments.
• Demonstrate knowledge and support of Bank of Idaho's Strategic Plan, policies and procedures, confidentiality standards, and the code of ethical behavior.
• Collate information for reporting purposes and attend scheduled meetings and calls as directed by leadership.
• Demonstrate a commitment to continuing education and adherence to regulations and procedures that keep the branch compliant and secure.
• Interact with a Retail Branch Team to provide leadership and support throughout the working day.
• Must be available to work extended hours and weekends as needed.
• Must work effectively with Senior-level executives, other departments within the branch, as well as support departments within the bank.
• Must have strong interpersonal skills, maturity, and good judgment. Must be capable of communicating with a diverse range of individuals in diverse situations.
• Other duties as assigned

COMPETENCIES:

• Extensive knowledge of the banking/financial services industry
• Strong business development knowledge and skills
• Good organizational, planning and budgeting skills
• Financial acumen to make sound business decisions
• Strong analytical, written, verbal presentation, and interpersonal skills
• Ability to mediate, build consensus, and actively promote a team environment
• Demonstrated ability to mentor and develop others
• Leads by example, demonstrating the highest levels of service excellence and the motivation to learn and apply new skills
• Integrity and Trust
• Ethics and Values

Requirements

QUALIFICATIONS:

• Five years or more of experience in the banking/financial services industry or equivalent.
• Community banking experience preferred.
• Proficiency in computer software packages utilized in retail banking
• Should possess a bachelor's degree in business, marketing or related field or have an equivalent level of experience.

PHYSICAL REQUIREMENTS:

• Ability to work full time, 40 hours per week.
• Ability to work overtime when there are business needs.
• Standing occasionally, 33%-65% or more per day
• Sitting frequently, 66% or more per day
• Speaking frequently, 66% or more per day
• Listening frequently, 66% or more per day
• Climbing rarely, less than 33% per day
• Stooping, squatting, rarely, less than 33% per day
• Lifting up to 25lbs, occasionally, 33%-65% per day
• Manual dexterity, and fine hand manipulation, frequently, 66% or more per day
• Overhead work, rarely, less than 33% per day

In order to fulfill your essential job responsibilities, you must meet these physical requirements.

The above-mentioned job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.