Start A Great Career With A Great Purpose! - We are a group of industry experts with the experience and drive to turn any financial need into a reality. Our mission is to satisfy the financial needs of our consumers through respectful, compassionate and efficient service. A Baltimore-based company, Mariner Finance, with its affiliates, now features over 450 branches in 25 states throughout the United States. We work with customers to find options that are beneficial for their specific needs, which is why we are recognized as the community's consumer finance company of choice!
Mariner Finance was named in the 2015 "Best Places to Work" survey, a 2016 LearningElite Winner and a 2018 Training Top 125 Winner.
In This Role, You Will
Provide service to customers and prospective customers seeking loans. Extend credit to individuals through a variety of loan programs.
Be responsible for the retention and maintenance of existing accounts as well as developing awareness of additional sales/service activities.
Develop additional business through building relationships with auto or retail sales dealers and networking within the community.
Consistently review and develop action plans for delinquent loan accounts including initiating customer contacts, negotiating extensions of refinancing, and collecting payments due.
Manage collection activities including consulting with customers on loan payments for past due accounts.
Demonstrate consistent and effective leadership through the supervision and development of Branch employees in order to achieve Branch goals, minimize turnover, and create conditions for positive and effective working relationships.
Implement internal Branch auditing procedures which properly control all negotiable items and company records held within the Branch. Such procedures must meet and may exceed those dictated by company policy.
Prepare and submit reports reflecting Branch activity and growth.
Investigate and resolve customer and employee inquiries and complaints.
Perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, answering phones, etc.
Bachelor's Degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or recent successful (within past three (3) years) completion of a lending training program or other closely aligned course of study.
Five additional years of related experience may be substituted for the Bachelor's Degree and completion of a lending program.
Military rank of E-4, W1, or O1 and above can also be substituted for Bachelor's Degree.
Minimum of five (5) years of related experience in the Consumer Lending and/or Financial Services industry required.
Minimum of two (2) years of successful experience supervising both employees and production outcomes of a direct Consumer Lending, Financial Services Branch, Collections Agency or business work unit and consistently attaining business goals.
Obtaining applicable insurance license is required.
Physical Demands -
While performing the duties of this job, the employee is frequently required to drive; sit; use hands to handle; reach with hands and arms; and talk or hear. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Additional Information -
Standard Branch Hours: Monday, Wednesday and Thursday 9:00am
5:00pm, Tuesday 9:00am
7:00pm, Friday 9:00am
5:30pm. Some positions may require working a non-traditional schedule and holiday hours may be included.
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, marital status, age, religion, national origin, sexual orientation, disability, or status as a disabled or Vietnam era veteran. Drug/Alcohol/Smoke-free workplace.