Redwood Credit Union Sebastopol , CA 95472
Posted 2 weeks ago
At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can't do it without you - our next great hire!
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
As our Branch Experience Manager, you set the tone - for branch performance and community engagement. Most importantly, you're our fearless leader. You'll be a proud Redwood Credit Union representative and recognized neighborhood advocate, working alongside local organizations that care about making our community better as much as we do. When they think of Redwood Credit Union, they'll think about incredible service - and you.
Essential Functions
Sales and Service
Manage branch, employees and resources to ensure delivery of excellent service to all Members, volunteers, internal employees, and service providers by ensuring that Members are informed and aware of our full range of products and services
Branch goal achievement by ensuring staff effectively cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services
Allocate assigned goals among branch staff ensuring overall branch goal achievement
Support an effective sales and service culture by coaching, recognizing and rewarding branch staff for achievement of sales and service goals
Establish and maintain relationships with key contacts in the community
Branch Administration
Ensure ongoing staff training and development
Plan, coordinate, communicate, and execute regular staff meetings
Ensure branch staff receives and understands important organizational communication
Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch to improve performance
Actively recruit, interview, select, and hire qualified employees
Conduct and deliver performance evaluations and merit increases for branch staff
Branch Operations
Review and identify cost effective and efficient utilization of branch resources
Ensure acceptable branch audit by ensuring compliance with established policy and procedures
Safeguard Member information and ensure confidentiality by following established policy and procedures
Support branch staff to ensure they are able to perform all of their job duties, including being able to perform those functions yourself as needed
Minimum Qualifications- Knowledge, Skills and Abilities:
Excellent leadership and problem-solving skills
Ability to influence and motivate others
Ability to direct and supervise the work of others
Thorough knowledge of modern sales management principles, practices, and techniques
Knowledge of business development methods and practices and program development
Thorough knowledge of branch operations policies and procedures
Licenses and Certifications:
Ability to maintain a valid California driver's license
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761
As the Branch Experience Manager, the ideal candidate will have:
A combination of education and experience equivalent to a bachelor's degree in business administration, Accounting, Finance or closely related field. 4+ years' experience in management of financial services, sales, or operational management
We want to hear from you and how you would help to lead our Point Arena Branch, taking member service to a whole new level!
Compensation: Base starting range: $108,000 to $166,000 annually, commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks-
Why work for Redwood Credit Union?
Local financial institution, providing unparalleled service since 1950
Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
Voted Best Places to Work in the North Bay 18 years in a row
World-class employee engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Recognized by Forbes as one of "America's Best Small Employers 2023"
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
Redwood Credit Union