Branch Concierge

Nations Lending Independence , OH 44131

Posted 3 months ago

Nations Lending Corporation is a Cleveland, Ohio-based national direct mortgage lender and servicer, licensed in 47 states plus the District of Columbia. With 50+ branches in 20 states, our company and culture continue to grow. We empower our employees to pursue their career goals by supporting their individual and creative ideas, and our mission is to treat every customer like a person, not a number. We want you to Join the Nation!

The Branch Concierge will help with onboarding and offboarding of branch locations. The Concierge will be accessible for branches to contact when they need assistance.

Essential Functions:

  • Manage onboarding and offboarding of branches from the corporate location. (Setting up and cancelling vendor accounts, ensuring a smooth transition in new hires, equipment, utilities and leases.)

  • Remain accessible for Branch Managers and staff to call when there are difficulties in a transition.

  • Attend product committee meetings and take minutes. Attend monthly branch phone conferences.

Qualifications and Education Requirements:

  • Must be 18 years or older.

  • High school diploma or equivalent, some college preferred.

  • Basic computer skills.

Preferred Skills:

  • Experience in sales.

  • Prior call center experience.

  • Great communication skills.

  • Time management skills.

  • Ability to multi-task.

  • Experience using a CRM.

Nations Lending expressly prohibits any form of discrimination or unlawful harassment based on race, color, religion, gender, national origin, age, genetic information, disability, veteran status, sex (including marital status, family status, pregnancy, sexual orientation, gender identity or gender expression). Improper interference with the ability of Nations Lending employees to perform their expected job duties is absolutely not tolerated. Nations Lending expressly prohibits any form of retaliation against individuals who raise any concerns regarding equal employment opportunities with the Company.


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Nations Lending