Branch Administrator

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Join Marmic as our Branch Administrator in Wilmington! In this role, you will use your demonstrated experience as a detail oriented self-starter to support our professional team of technicians who protects our clients from fire hazards by managing a variety of administrative duties such as new customer set up, quotes, pricing, and processing sales orders.

Specifically, you will:

• Post all payments and payment types excluding cash and checks, receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately. The expectation is that postings occur the same day or next day.

• Maintain a thorough, well-organized customer files by scanning documents into the database and sorting and filing by customer.

• Research and negotiate chargeback claims (an aggressive approach is needed to obtain chargeback recoveries).

• Track and investigate deductions (chargebacks) from customer payments by verifying with department managers to make sure we are being charged correctly for the chargeback up to and including disputing and negotiating any instances of discrepancies with the chargeback.

• Process, transmit and run credit card transactions for customer sales and refunds.

• Investigate and respond back on a timely basis to merchant services disputes regarding chargebacks for sales with supporting documents such as proof of delivery and copies of invoices to ensure there are no inaccurate deductions taken out from merchants.

• Perform general accounting duties as needed.

Qualifications:

• Possess high school diploma or equivalent

• At least 2 years of similar administrative experience

• Pass pre-employment background and substance abuse screening upon hire and throughout employment.

• Demonstrated track record of interacting with employees, customers and vendors in a professional manner, especially during high-stress situations

• Must have a strong work ethic to work independently and with a team in a fast-paced and high volume environment ,with emphasis on accuracy and timeliness

• Proficient in Excel, Google Sheets, Microsoft Word, Google Docs 10-key by touch

• Possess strong organizational and time management skills

• Strong problem solving skills

• Communicate effectively verbally and in writing in English

• Experience deciphering POD's and invoices

• Perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division accurately

In addition to an attractive wage, we offer the following featured Benefits for full-time employees:

• Collaborative work environment

• On-the-job training and company paid training programs

• Teledoc services, if Healthcare coverage is elected

• 401K Plan

• Vision

• Life

• Dental

• Accidental

• Long-Term and Short-Term Disability

• Vacation

• PTO

• Paid Holidays