BPO Associate Director

NTT Data Corporation Bowling Green , KY 42103

Posted 4 months ago

Req ID: 48697

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a BPO Associate Director to join our team in Bowling Green, Kentucky (US-KY), United States (US).

In this role you will be responsible for:

  • Managing inbound contact center to meet or exceed Service Level Agreements and customer satisfaction

  • Manages a staff of professional-level team members or manages a team through lower-level supervisors.

  • Works within general policies and management guidance, independently determining approach to managing daily operations

  • Provides guidance and technical advice, becoming actively involved as necessary.

  • Provides leadership of assigned departments through subordinate leaders.

  • Analyzes budget variances and participates in the development of action plans and adjustments.

  • Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.

  • Maintaining client relationship, determining project scope, developing proposals, and making executive presentations.

  • Work with internal and external partners to achieve organizational, client, and department goals and objectives

  • Developing and Managing projects, engaging required stakeholders, and insuring deadlines are met.


  • Typically requires 10-12 years relevant experience.

  • Includes 3-5 years managerial/ leadership experience.

  • Experience managing large teams 70-90 total employees through subordinate management

  • Experience managing in a real-time environment, preferably an inbound contact center

  • Advanced influencing and communication skills.

  • Advanced client service skills and leadership capabilities.

  • Models excellent analytical / problem solving skills.

  • Excellent organizational and time management skills.

  • Experience in budgeting, business financial and P&L skills


  • Knowledge, understanding and application of project management principles and methodologies.

  • Ability to develop comprehensive and complex operational and strategic plans.

  • Previous experience in a Healthcare related industry

Required schedule availability for this position is MondayFriday 08:00am 05:00pm EST. The shift can be changed as per client requirements. Additionally, resources may have to work extra hours and work weekends based on business requirements.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Executive Director And Lnha

Christian Care Communities

Posted 3 days ago

VIEW JOBS 8/16/2019 12:00:00 AM 2019-11-14T00:00 Overview Founded in 1884, Christian Care Communities is Kentucky's largest faith-based not-for-profit provider of affordable senior retirement living and long-term care for Older Adults. Village Manor is Bowling Green's only senior living community that offers the full continuum of care–assisted living, assisted senior care, memory care, skilled care, in addition to beautiful apartments. Our beautiful, well-manicured community offers luxurious Village Manor apartment homes and high-quality nursing care services include: * Assisted Senior Care * Memory Care * Skilled Care * The Best Friends™ Approach * Personal Care Assistance * Medication Reminders * Licensed Nurses on Staff 24/7 * Housekeeping & Laundry Services Responsibilities The Executive Director and LNHA / Administrator is responsible for taking all reasonable steps to ensure optimal quality of care is delivered to the residents; responsible and accountable for functions and activities of the entire staff while appropriately integrating these activities with all other departments in the health center that contribute to resident care; plans and organizes systems of care, objectives, policies, procedures, staffing patterns and staff development based on the needs of the health center within the framework of the established budget. Plans, develops, and submits for approval an operations plan with goals and objectives which are aligned with the strategic plan and/or organizational goals and operational priorities Monitors primary stakeholder satisfaction with how the organization's operation touches their lives: residents, families and staff Recommends and implements new initiatives and/or improvements to existing programs Supports organization-wide initiatives to identify best practices for recruitment, workforce planning, talent development, retention, and recognition of excellence in operations Ensures that organizational policies and procedures are appropriate, comprehensive, relevant and current, as well as consistently applied Recruits, hires, leads, motivates and provides strategic direction for and supervision of the department managers; holds staff accountable for achieving their operational goals Works with department managers to prepare operating and capital budgets for the community and/or departments designed to meet individual, departmental, and organizational strategies and goal Executive Director and LNHA / Administrator Qualifications Executive Director and LNHA / Administrator Qualifications Required Education: Bachelor's degree in healthcare, social work, human services, business administration, public health, or a closely related field from an accredited 4-year college or university Required Experience: 5 years' proven management experience; 3 years' experience as administrator of long-term care facility Preferred Experience: Nonprofit sector; experience directing multi-facility senior living, senior housing, Personal Care and/or continuing care retirement communities (CCRC) Required License and/or Certification: LNHA - Kentucky-Licensed or Certified Nursing Home Administrator in good standing Business travel is a requirement of position; proof of valid driver's license with a clean driving record. If personal vehicle is used to transport self or others; proof of insurance of $100,000 single limit of liability. Executive Director and LNHA / Administrator Benefits: Competitive Pay Paid Vacation, Sick Days and Holidays Medical, Dental and Vision Insurance Comprehensive Wellness Program with Incentives Paid Group Term Life Insurance Voluntary Life Insurance Short-Term Disability Employee Assistance Program 401(k) and 403(b) Education Assistance Free Parking And much more! Christian Care Communities is strongly committed to the principle of diversity and providing an equal employment opportunity in all terms and conditions of employment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, national origin, disability, age (40 and over), genetic information, or any other characteristic protected by federal, state or local law. PM19 Christian Care Communities Bowling Green KY

BPO Associate Director

NTT Data Corporation