BPO Account Lead

Accenture Atlanta , GA 30301

Posted 4 weeks ago

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Visit us at http://www.accenture.com/.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Account Leadership professionals will act as Chief Executive of the Operations account, partnering with our clients to create and enable a joint innovation vision. The Account Lead brings together the right Accenture team to drive sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy through industry knowledge, innovation and thought leadership.

Job Description:

The Account Lead is responsible for the overall financial and strategic aspects of an Operations account. The Lead will link together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy.

Responsibilities include:

  • Owning the client relationship for Operations

  • Driving strategic, financial, and operational decisions

  • Understanding the client's context within the industry and competitive position

  • Understanding the client's business priorities and bring Accenture assets and expertise to the client aligned with these priorities

  • Defining a strategic roadmap consistent with account plan that describes the incremental value that will be brought to the account, including the innovation agenda leveraging the internal team as needed

  • Ensuring differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract

  • Integrate with Accenture service lines, including the Delivery Network, in support of the overall account

  • Ensuring the right talent exists on the account to deliver to client expectations within budget and creating the infrastructure to enable talent rotation and development to support the evolution of client needs and Accenture/Operations strategy

Travel can be up to 75%


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BPO Account Lead

Accenture