Box Office Manager

POSITION: Box Office Manager

REPORTS TO: Director of Marketing

DEPARTMENT: Pittsburgh Playhouse

WORK SCHEDULE: Fully on campus

PRIMARY FUNCTION: Responsible for the administration of box office finances, sales, customer relations, staff/student/co-op supervision, reports and scheduling. This position is front-facing and responsible for ensuring the customer satisfaction of all patrons including all public, VIP guests, donors, corporate sponsors, foundation representatives, guest artists, students, faculty, and staff. This role develops ongoing strategies and tactics to create a welcoming and positive experience for our community and patrons.

QUALIFICATIONS:

• Bachelor degree in business, accounting, or related field (or equivalent education, skills, and directly related work experience).

• Minimum of two years related experience in ticket sales or closely related field and supervisory experience.

• Exceptional people and communication skills. Able to think quickly and solve problems in an instant to ensure the comfort and accessibility of our patrons.

• Highly organized and detail oriented. Able to work well with and supervise others as well as work independently, and manage all box office employees including assistants, over hire, temporary employees, co-op positions, work study and apprentices.

• Strong computer, technology, and data reporting experience

• Well-versed in computerized ticketing systems (Tessitura).

• Ability to work flexible schedule including evenings, Saturdays and Sundays.

DUTIES & RESPONSIBILITIES:

1.Offer exceptional customer service and be an ambassador for the Pittsburgh Playhouse of Point Park University. Handle customer problems and complaints; enforce theatre policies, protocols and procedures.

2.Manage and train full-time/part-time staff, co-op (s) and student work study/apprentices; interview and select for hire all box office personnel.

3.Schedule staff and box office hours/activities;

4.Manage the box office computerized ticketing system; create season, including designing and importing season packages. Contact software vendor to resolve system software problems, as needed.

5.Execute, maintain and monitor financial accountability for all ticket sales to include single tickets, subscriptions, groups and special promotions.

6.Responsible for all box office cash receipts; maintain and verify the cash boxes and Box Office cash receipts.

7.Prepare and verify daily deposit sheet for cashier. Reconcile and file daily deposit sheets when returned from cashier. Settle online sales with business office. Generate and submit monthly Amusement Tax Report.

8.Oversee and maintain a clean and current patron database.

9.Generate reports including popularity sales, source codes, list codes, performance sales subscription sales and all reports needed for Managing Director

10. Process donations, including PIE reports and returned ticket letters.

11. Assist in proofing design and distribution of printed materials used for single ticket sales, group and field trips, including follow-up notices, promotional materials, flyers, program announcements, and instructional sheets.

12. Job may require lifting light weight objects (1-10 lbs) with no repetitive bending or stooping. Occasionally lift average weight objects (1-10 lbs).

13. Other related duties as assigned.

Qualified applicants should forward a cover letter and resume via email to HROffice@pointpark.edu (preferred) or mail to:

Point Park University

Human Resources Office

201 Wood Street

Pittsburgh, PA 15222

When responding via email please reference - BOX OFFICE MANAGER - in the subject line.

Please submit documents in Rich Text (.txt) Word document (.doc) or Adobe Portable Document Format (.pdf).

All emails submitted will receive an automatic confirmation email. Due to some junk mail filters, the confirmation email may not reach you. To ensure receipt of the confirmation email, utilize the return receipt option built into your email program when sending your information.

NO PHONE CALLS PLEASE. Due to the high volume of resumes received, Point Park University will not be able to respond to inquiries regarding the status of your resume. If we determine that your skills and experience match the position requirements, we will contact you to discuss the opportunity further. If you do not hear from us, we encourage you to revisit our website at www.pointpark.edu for the status of the position and future opportunities.

Point Park University is an Equal Opportunity Employer.