Box Office Manager (Full Time)

Position Overview:

The Box Office Manager oversees all ticketing operations to ensure an exceptional customer experience for events and entertainment activities. This role involves executing ticket programs, managing ticketing staff, coordinating with event managers, and ensuring the accuracy of ticketing systems and reporting.

Staff Supervision and Development:

Lead, train, and supervise the ticketing team, including ticket sellers.

Schedule shifts and assign tasks to ensure smooth operations during events.

Monitor performance, provide feedback, and handle employee concerns.

Operational Excellence:

Oversee daily operations of the ticketing department, including system setup, sales monitoring, and troubleshooting.

Ensure all ticketing outlets are equipped with functional hardware and software.

Resolve escalated customer inquiries or complaints promptly and professionally.

Implement strategies to improve the customer experience and streamline ticketing processes.

Reporting and Compliance:

Generate and analyze sales and attendance reports to provide actionable insights.

Maintain compliance with company policies, financial procedures, and local regulations.

Coordinate with finance and accounting teams to reconcile daily sales and deposits.

Collaboration:

Work closely with marketing, operations, and event planning teams to ensure ticketing aligns with event goals.

Proactively identify and generate new business opportunities through cold calling and networking.

Act as the primary contact for third-party ticketing vendors and partners.

Qualifications

Qualifications:

Proven experience in ticketing operations, event management, or a related field. Sales experience is a plus.

Strong leadership and supervisory skills with the ability to motivate a team.

Proficiency in ticketing systems (e.g., Ticketmaster, Etix, Eventbrite, or similar platforms).

Excellent problem-solving and customer service skills.

Strong organizational and multitasking abilities to manage high-pressure situations.

Familiarity with financial reporting and basic accounting practices.

Bachelor's degree in business, hospitality, or a related field (preferred).

Physical Requirements:

Ability to work extended hours, including evenings, weekends, and holidays, as required by event schedules. THIS IS NOT A REMOTE POSITION

Capacity to stand or walk for long periods and lift to 25 lbs if needed.