Title: Box Office Assistant/House Manager
Reports to: Theater Coordinator
General Purpose: Operate box office, facilitate ticket sales, serve as Theater House Manager during rentals or performances and ensure an overall smooth operation for patrons
Provide coverage in the box office or serve as house manager mostly evenings and weekend hours
Hours shall be mutually agreed upon, depending on needs and conflicts.
Receive and process box office ticket sales using various aspects of the ticketing system
Ensure that ticket sales are processed efficiently and accurately, and that all money is received and reconciled by box office reports.
Answer all box office queries, and deal with problems, complaints and issues as they may arise.
Maintain records of all forms of ticket sales
Provide facility information and superior customer service to patrons during box office or house management hours
Stay current regarding shows and events at the Auburn Ave. Theater and communicate this knowledge to the public and staff as needed.
Follow policies and procedures regarding accurate cash handling and ticket reconciliation at the close of each shift.
Complete all duties with a customer service focus through teamwork and dedication
High School diploma or equivalent
People skills and ability to work with the public and skills in customer service.
Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy
Basic computer knowledge
Ability to work independently and under pressure
Must be able to work nights, weekends and holidays.
Experience with in performing arts and box office preferred however, not required
City Of Auburn